Senior Application Analyst

Job description

Job responsibilities

Please see attached job description and person specification for further details regarding this role.

Person Specification

Qualifications

Essential

• Educated to Degree level or equivalent qualification or equivalent professional experience.
• ICDL or equivalent
• MS Office
• SystmOne Core TTT or equivalent professional experience
• Specialist IT Qualifications (e.g. ITIL foundation or practitioner, ISEB/ISTQB Testing Certifications), Microsoft Office specialist, Microsoft Office Master) or equivalent.

Desirable

• Prince 2 foundation certificate

Experience

Essential

• Experience in configuring SystmOne.
• Experience of working in a customer service, help desk, call handling environment
• Experience of managing conflicting priorities

Desirable

• Formal role in monitoring data quality including detection of potential problems, investigation, resolution and liaison with others to resolve.
• Experience in investigating bugs and testing fixes.
• Relevant experience in process and system analysis, interpretation, and development of a range of solutions based on this analysis.
• Relevant experience in researching and development into clinical systems user experience and user interfaces
• Relevant experience working in a healthcare setting; understanding the context of local change in relation to National change

Skills and Knowledge

Essential

• Ability to work both independently and interdependently as an effective team member.
• Excellent time-management skills with a proactive and flexible approach.
• Able to problem solve, anticipate future requirements and be proactive in responding to these.
• Excellent attention to detail and analytical skills; maintaining methodical and accurate record keeping and systems
• Proficient in MS Windows, Microsoft Office Word, Excel, Visio & Internet Explorer with advanced keyboard skills.
• Ability to clearly define the test scripts and linking them to the requirements
• Ability to clearly define the issues/defect raised along with evidence to support for issue resolutions
• Good understanding of the Data Protection Act.
• Able to communicate technical issues to a nontechnical audience.
• Ability to handling sensitive situations with a high level of discretion, tact and diplomacy

Desirable

• Knowledge of recognised business change processes
• Knowledge of project management methodologies and working in a Project/Programme Environment
• Understanding of user issues and how they impact on use of supported systems.
• Use of service desk system to manage support calls.

Other Requirement

Essential

• Ability to travel to any SCFT sites for project support
• Demonstrate commitment to undertake further training and development as agreed with Line Manager

Desirable

• To work outside normal office hours on occasion to meet the needs of the service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Sussex Community NHS Foundation Trust

Address

Brighton General Hospital

Elm Grove

Brighton

BN2 3EW

United Kingdom

Employer's website

https://www.sussexcommunity.nhs.uk/work-with-us/