Operations Associate - Menopause Care

Role description

Menopause is a new area of the business that we’re all incredibly excited about. Our Menopause category operates under the brand Menopause Care - led by the founder Dr Naomi Potter. Dr Potter has built a strong organic brand which we want to develop with this service.

We’re looking for a driven individual to join our female health team as Operations Associate in Patient Care. We are looking for someone passionate about the category and ready to tackle the toughest problems in patient services and operations to support women on their menopausal journey.

We want to provide the best service to women going through this journey - and we need a proactive individual ready to dive into the front line of patient care. The role has dual functionality - we need someone ready to switch between answering queries from patients to working on dedicated operational projects to enhance the patient experience. You’ll be on the front line speaking to our patients and working cross functionality with the rest of the menopause team to build operational improvements. You are someone excited to work in a fast-paced environment, can stay calm under pressure, and does not shy away from problem solving in ambiguous environments.

RESPONSIBILITIES

Being the voice of Menopause Care, helping guide women through their journey with compassion and understanding

Taking a nimble approach to problem solving, ready to help patients and team members with a variety of questions when they get in touch

Identify key friction points in our processes and develop creative solutions to address them

Taking ownership of projects and timelines to drive change in our we interact with and service our patients

Coordinate process improvements with other areas of the business and keep stakeholders informed on the impact