Information and Facilities Officer

Job summary

Northwick Park Postgraduate Medical and Dental Education Centres support postgraduate training courses for doctors, dentists, medical and other clinical trainees. Facilities include lecture theatres, seminar and meeting rooms, dental simulation lab (15 phantom heads), medical resuscitation for accredited national courses and specialty training for medical /dental /clinical staff.

This role supports delivery of a high quality service for Trust and external users of the Postgraduate Medical and Dental Education Centres' training facilities.

The post holder will ensure accurate recording of demand, capacity, and user requirements to inform efficient allocation of lecture, seminar and simulation facilities in accordance with the Trust's educational priorities.

The post holder is responsible for ensuring facilities meet users' needs and for providing well-organised support, including room set ups and turnarounds, AV and IT equipment, resource security, troubleshooting and guidance for users. The role also involves facilities administration, including invoicing and the ordering of supplies.

Main duties of the job

• Support the department in the efficient day to day running of Postgraduate Medical and Dental Education training facilities.
• Work closely with managers, technical team colleagues and other department staff to ensure the continuity and delivery of a high quality PGMDE education and training service.
• Provide front of house reception and administrative support to ensure delivery of excellent customer service.
• Manage facilities bookings and room booking administration as required; to include daily
• monitoring of generic inboxes and timely appropriate responses.
• Prepare rooms, technical and simulation equipment and furniture for range of training activities, conferences, courses, and meetings booked into the Centres' multiple facilities.
• Maintain facilities and equipment to meet customers' requirements for room and equipment layouts whilst ensuring security of department assets
• Conduct inventory and audit of supplies and equipment; ordering as required to maintain stock levels.
• Provide accurate information and documentation to all service users and visitors to the Education and Simulation Centres.
• Work on other Trust sites as and when required

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Last verified against our ingestion on 28 September 2026; sponsor register dataset 2026-09-25.