Verified Skilled Worker sponsor
Customer Experience Manager
Menwell Limited
Home Office register entry: Menwell Limited, London
Visa sponsorship
This role is listed by an employer that holds a live Home Office sponsor licence on the Skilled Worker route.
Closest occupation match: SOC 4143, Customer service managers. Home Office going rate for this occupation: £35,200 a year.
Public reference figures for the Skilled Worker route: the standard salary threshold is £41,700 a year and the new-entrant threshold is £33,400 a year. Individual eligibility depends on personal circumstances. These figures are public reference information, not advice or a verdict on this job.
Role description
Your goal is to build and lead a world-class patient experience team, ensuring our patients get seamless, high-quality support throughout their journey. You’ll be responsible for managing a team of agents, developing processes, and driving performance—making sure we’re delivering the best possible care while also operating efficiently.
This is a rare opportunity to take ownership of a growing team and shape how we support patients at MANUAL. You’ll play a key role in optimising our operations, scaling the team effectively, and ensuring we’re always improving the experience we offer.
You’re someone who thrives in a fast-moving environment, enjoys solving problems, and knows how to inspire and develop a team to deliver outstanding service.
What you’ll do:
Managing a team of Patient Experience Specialists, setting clear expectations and driving performance
Coaching and developing your team, ensuring every agent has the support and guidance to succeed
Building a strong team culture that motivates and empowers agents to provide the best experience
Identifying trends in patient contacts, feedback, and complaints—then leading initiatives to improve our processes
Working closely with cross-functional teams (Product, Operations, Medical) to remove roadblocks and make it easier for patients to get the help they need
Using data to track performance, set ambitious targets, and drive continuous improvement
How you operate:
Think big - you're inspired by frighteningly ambitious solutions to big patient problems and your team’s problems , you approach them from first principles and you have the determination to clear hurdles to get there.
Move fast - you set just the right pace, you collaborate well and you're a clear communicator that can quickly understand patient problems and develop long lasting, efficient solutions.
Make it better - you think about the bigger picture, you have a growth mindset with yourself and others (including a healthy relationship with feedback), you're hard on problems not people and do whatever you can to help our patients and your team
Last verified against our ingestion on 7 September 2026; sponsor register dataset 2026-08-25.