Collections Specialist

Our people and teams around the world are aligned in our strong vision to be the operating system for global trade and logistics. More than 17,000 organizations use our CargoWise platform, including 24 of the top 25 global freight forwarders and 47 of the top 50 global third-party logistics providers.

Our flagship product, CargoWise is a cloud-based software platform that enables customers to execute highly complex logistics transactions and manage their operations on one database across multiple users, functions, offices, and countries.

We are looking for a detail-oriented and organized Collections Specialist to join our team in London, United Kingdom. In this role, you will be responsible for managing accounts receivable, pursuing outstanding payments, and maintaining positive client relationships while ensuring compliance with collection regulations. The successful candidate will demonstrate strong analytical abilities, excellent communication skills, and a commitment to achieving collection targets while maintaining professional standards.

Monitor and manage customer accounts to identify overdue payments and initiate collection activities

Contact customers via phone, email, and written correspondence to negotiate payment arrangements and resolve account discrepancies

Process and record payments accurately, reconciling accounts and updating customer records in collection systems

Analyze payment patterns and customer behavior to assess creditworthiness and identify potential risks

Prepare detailed collection reports and documentation to track progress toward collection goals

Maintain organized records of all collection attempts, agreements, and customer interactions

Resolve billing disputes and investigate payment issues with efficiency and professionalism

Ensure all collection activities comply with relevant laws, regulations, and company policies

Coordinate with other departments to address customer concerns and facilitate timely resolutions

Meet or exceed collection targets and performance metrics while maintaining high-quality customer service

2+ years of experience in collections, accounts receivable, or a related financial role

Proven track record of successfully collecting outstanding payments and meeting collection targets

Strong knowledge of collection procedures, credit policies, and relevant compliance requirements

Proficiency with collections management software and accounting systems

Experience with CRM platforms and payment processing systems

Excellent written and verbal communication skills with the ability to interact professionally with customers

Strong organizational and time management abilities to handle multiple accounts simultaneously

Detail-oriented with strong analytical and problem-solving skills

Ability to negotiate payment arrangements and resolve conflicts professionally

Proficiency in data entry and record management with high accuracy standards

Customer service experience and ability to maintain positive relationships under challenging circumstances

Familiarity with financial analysis and account reconciliation processes

Ability to work independently and as part of a team in a fast-paced environment

Before You Apply

From time to time, WiseTech Global may use external service providers to assist us with assessing applications, including testing and background checks, on our behalf. Accordingly, by applying for this role and providing your personal information to WiseTech Global, you consent to WiseTech Global providing this information to our external service providers who are required to treat such information with strict confidentiality in line with privacy and data protection laws and regulations.