Visa sponsorship Home Office sponsor register · Skilled Worker route

This role is listed by an employer that holds a live Home Office sponsor licence on the Skilled Worker route.

Salary for this role£31,554 – £33,270 a year

Health and Care route minimum£25,000 a year

Pay basisNational pay scales (NHS bands)

NHS roles fall under the Health and Care Worker route. Salaries set by national pay scales (NHS bands) at or above the relevant band rate typically meet the occupation's requirement.

Individual eligibility depends on personal circumstances. These figures are public reference information, not advice or a verdict on this job.

Role description

Job summary

The assistant pathway coordinator will work as part of an administrative team, to support the multidisciplinary clinical and administrative team to provide a high quality administration service, a positive patient experience and the highest levels of customer service.

It is essential for the role to demonstrate an excellent understanding of the 18-week RTT process and in particular the diagnostic 6 week pathway, also knowledge of the Trust's Access Policy: an agreement to adhere to these policies according to National Trust Guidelines.

The role will mainly incorporate the booking of patients throughout their patient pathway as well as general administration type functions.

Furthermore the post holder should develop an understanding of the milestones of the allocated pathway for patients within a designated group and escalate capacity constraints or concerns within the a patient's pathway.

Main duties of the job

Communication and Patient Liason

Coordinating Patient Care

Supporting clinical teams

Reception Duties

Data Management, data quality and systems responsibilities

Personal development

General responsibilities

About us

The Trust provides a full range of local and specialist services across its five sites. In June 2026, we launched our new strategy for 2026-31. Our vision is to transform healthcare, and we have agreed six strategic ambitions to help us improve care for patients, and the working lives of our staff.

Our six strategic ambitions are deliveringhigh-quality patient care; creating a great place to work; leading pioneering research, innovation and education; building strong and successful partnerships; providing timely and efficient care; and ensuring long-term financial sustainability.

We have also agreed four new organisational values - Caring, Collaborative, Inclusive, Innovative - and these underpin everything we do, and how our teams interact with the patients under our care.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.

Date posted

30 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£31,554 to £33,270 a year per annum pro rata including HCA

Contract

Permanent

Working pattern

Part-time, Job share

Reference number

213-DivisionC-8182763

Job locations

King's College Hospital

Denmark Hill

London

SE5 9RS

United Kingdom

Job description

Job responsibilities

Communication and Patient Liaison

Resolve simple queries, using judgement to determine when to pass the caller on to a member of the clinical team.

Act as a point of contact for the department or specialty, dealing with queries from stakeholders and passing on relevant information to appropriate team members as required.

Receive and respond to patient e-mail queries, monitoring, managing and triaging email. Plus managing the physical post and In-Basket.

Escalate complex queries, providing reassurance, an expected response time, and further contact details as appropriate.

Sending no contact letters, ad hoc letters completed by the consultant which are generated.

Be part of the reception rota, to let patients into the department and attend them on the EPIC system in line with trust policies. To cover any aspects relating to reception such as ordering transport and answering patient queries, other adhoc requests may apply.

Coordinating Patient Care

PTL monitoring / updating / escalating where patient pathway issues are identified if not within their scope to resolve.

Responsible for booking of patients appointments, diagnostics and inpatient stays, throughout their patient pathway.

Corresponding with patients, practices and internal staff.

Person Specification

KNOWLEDGE & EXPERIENCE

Essential

Experience of working in an administrative environment.
Strong computer skills, including familiarity with Microsoft Office Suite.
Excellent communication and interpersonal skills
Attention to detail and strong organisational abilities.
Ability to multitask and work in a fast-paced healthcare environment.

Desirable

Understanding of Patient Access Targets
Proficiency in Epic, Patient tracking lists and Work-queues.

Skills and Competencies

Essential

Ability to deal with sensitive information with tact and diplomacy. Ability to work as part of a multidisciplinary team (Team Player) Ability to work independently, to manage and prioritise own workload.
Clear & effective communication skills both written and verbal
Ability to work independently and work as part of a team.
Flexibility to organise and respond quickly to changes.
Ability to organise and prioritise own workload to meet deadlines/targets.
Keen to further own training and development
Reliable and Proactive
Ability to communicate effectively with all levels of staff and patients both verbally and in writing
Open to receiving constructive feedback

Education AND QUAILIFICATIONS

Essential

Educated to GCSE level or equivalent, with Grade C or above in English and Maths.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.