WPV Administration Apprentice

Role description

Job summary

The Level 2 Business Administration Apprentice will provide administrative support to the Widening Participation and Volunteering (WPV) Team while completing the Level 2 Business Administration Apprenticeship. The role offers an opportunity to develop practical administration skills, including communication, customer service, record keeping, data management and meeting coordination, while supporting the delivery of apprenticeship, volunteering and work experience programmes. The post holder will gain valuable workplace experience, participate in training and off-the-job learning, and work towards achieving the knowledge, skills and behaviours required for a successful career in business administration.

Main duties of the job

Provide administrative support to the WPV team.

Communicate with internal and external customers.

Use IT systems and Microsoft Office applications.

Maintain records and databases.

Process correspondence, emails and telephone enquiries.

Organise meetings and appointments.

Produce documents and reports.

Handle information confidentially.

Work collaboratively across teams.

Support service improvement activities.

Develop organisation and time-management skills

Commitment to completing the apprenticeship.

Attendance at training sessions.

Completion of portfolio work and assessments.

Participation in off-the-job learning.

About us

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.