Visa sponsorship Home Office sponsor register · Skilled Worker route

This role is listed by an employer that holds a live Home Office sponsor licence on the Skilled Worker route.

Salary for this role£25,272 a year

Health and Care route minimum£25,000 a year

Pay basisNational pay scales (NHS bands)

NHS roles fall under the Health and Care Worker route. Salaries set by national pay scales (NHS bands) at or above the relevant band rate typically meet the occupation's requirement.

Individual eligibility depends on personal circumstances. These figures are public reference information, not advice or a verdict on this job.

Role description

Job summary

We are looking to recruit an experienced administrator to join our Wheelchair Service Administration team. This is a varied and interesting role and you will be working in our bespoke Wheelchair Centre.

As we support a large geographical area, we are a very busy team, but with this comes a lot of job satisfaction.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Main duties of the job

To provide comprehensive, administrative, IT and clerical support for all staff within the Northumbria Healthcare NHS Foundation Trust, Wheelchair Service.
To work flexibly within a team, providing support to colleagues and the multidisciplinary team and provide cover for other administrative and clerical staff when required, on a shared basis.
To present a user-friendly and accessible service for the public.
To deal with reception & telephone enquiries effectively and efficiently.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Date posted

03 November 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year pro rata per annum

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

319-8363628IO

Job locations

Northumbria Manufacturing & Innovation Hub

Avenue Road

Seaton Delaval

NE25 0QJ

United Kingdom

Job description

Job responsibilities

Dealing with incoming telephone calls
Managing and processing email queries
Recording referrals, re-referrals and prescriptions on our electronic systems
Arranging delivery and handover of wheelchairs
Recording issued equipment on our electronic systems
Scanning documents
Photocopying
Arranging appointments and reception duties
Supporting data collection
Supporting the wider service team and our patients

Person Specification

Qualifications / Professional Registration

Essential

GCSE/CSE Maths & English pass.
Computer skills to ECDL or equivalent experience.

Experience and knowledge

Essential

Has experience working in a customer service environment.

Desirable

Knowledge or experience with an equipment loans service or wheelchair service.
Experience with Access database systems, Oracle 11i procurement, and web based systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.