Visa sponsorshipHome Office sponsor register · Skilled Worker route
This role is listed by an employer that holds a live Home Office sponsor licence on the Skilled Worker route.
Salary for this role£25,272 a year
Health and Care route minimum£25,000 a year
Pay basisNational pay scales (NHS bands)
NHS roles fall under the Health and Care Worker route. Salaries set by national pay scales (NHS bands) at or above the relevant band rate typically meet the occupation's requirement.
Individual eligibility depends on personal circumstances. These figures are public reference information, not advice or a verdict on this job.
Role description
Job summary
Ward ClerkBand 2
PART TIME FIXED TERM 12
MONTH POSITION FOR A WARD CLERK ONRIVERBANK WARD, WORCESTER ROYAL HOSPITAL-CQC
rated as GOOD.
Are you a Ward Clerk looking for temporary
part-time hours and the opportunity to work as part of our friendly, dynamic
and innovative multi-professional team?
An excellent opportunity has
arisen for a Band 2 Ward Clerk to join our team of Ward Clerks on our 35 bedded
childrens ward caring for babies, children and young people with a variety of
medical and surgical needs.
We are seeking cheerful,
knowledgeable, enthusiastic and motivated applicants who ideally have reception
and administration experience. You will play an integral part in enhancing our
patients and families experience and be the welcoming face of our ward.
The hours required will cover
early, late and/or long day shifts, 7 days a week to meet the needs of the
service.
For informal enquires or
to arrange an informal visit please contact Rebecca Magan, Helen Burrow or Jodie Smith on01905 760588,alternatively email becky.magan@nhs.net, h.burrow@nhs.net
or jodie.smith17@nhs.net.
Main duties of the job
To
provide administrative and clerical support to the clinical staff within paediatric
services. To ensure the availability of accurate patient records and
documentation as per Trust policies and procedures. To liaise with patients,
relatives and other members of the public politely and efficiently, ensuring
confidentiality and security of patient information as per Trust policy and in
line with Information Governance guidance.
About us
Worcestershire Acute Hospitals NHS Trust is a large
acute and specialised hospital trust that provides a range of local acute
services to the residents of Worcestershire and more specialised services to a
larger population in Herefordshire and beyond.
The Trust operates hospital-based services from
three sites in Kidderminster, Redditch and Worcester
Our workforce is more than 7,000 strong, and our
caring staff are recognised as providing good and outstanding patient-centred
care. You could be one of them.
We are committed to recruiting the best people to
work with us. Our values, which we ask all staff to demonstrate, underpin our
everyday work and remain firmly at the heart of all we do.
Being open and honest
Ensuring people feel cared for
Showing respect to everyone
We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.
We are proud to have achieved Timewise
accreditation - this means we are committed to embedding flexible working
within our organisation as a flex positive employer.
DBS Checks and Costs
Any applicants who are offered posts requiring a
DBS check as part of their employment check will have the cost of this check
(at the current rate) deducted from their salary. Please see link in Supporting
Information section for more details on DBS checks and costs.
Details
Date posted
23 October 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 a year
Contract
Fixed term
Duration
12 months
Working pattern
Part-time
Reference number
C9365-26-0842
Job locations
Charles Hastings Way
Worcester
Worcestershire
WR5 1DD
United Kingdom
Job description
Job responsibilities
To
provide a reception service, handling initial enquiries, gathering basic
information and taking initial action within defined protocols to assist in
resolving any queries.
To
keep staff informed of admissions and discharges, and to ensure queries from
other members of staff and members of the public are dealt with appropriately
either in person or on the telephone.
To
receive general telephone calls, recording messages and responding to initial
enquiries, referring the call to the relevant member of staff, as
appropriate. To make telephone calls on
behalf of staff as directed.
To
assist in admitting and discharging patients using manual and computerised
systems.
To
file reports, correspondence, forms, etc. in patients notes in an ordered
manner, to facilitate the efficient retrieval of such documentation on request.
To
update and maintain filing systems in the ward / department to enable timely
and accurate information retrieval.
To
arrange transport between departments and to destinations outside the hospital,
as required.
To
assist with housekeeping duties within ward /department.
To
maintain effective communication with ward clerk / clerical team assistant
colleagues within the department.
To
provide relief cover within the Directorate undertaking any duties within the
scope of the ward clerk / clerical team assistant role.
Arrange
follow up appointments for patients prior to discharge.
Ensure
that patient case notes are available, creating temporary notes whilst original
notes are located. Maintain case notes in a tidy manner, filing results and
other patient documents in accordance with Trust policy, including admission
and discharge of patients. Ensure that all case notes movements are tracked on
PAS, including collection and return of case notes to main maternity filing
department.
Facilitate
the prompt collection of data by liaison with the clinical coding department.
Assisting
junior doctors with administrative tasks such as form completion, bereavement
paperwork and audits, ordering and tracking of case notes.
Provide
general clerical support such as photocopying, typing, opening and sending
post, stock and equipment ordering and monitoring, stationary orders, personnel
administration, arranging repairs.
To
ensure the confidentiality of all patient information and Trust business.
To
comply with all Trust Policies and Procedures.
In
accordance with the Trust's Health and Safety Policy, the postholder must take
reasonable care of their own health and safety and that of others who may be
affected by their acts or omissions at work.
The
postholder must co-operate with staff in complying with any statutory
requirements and participate in the workplace monitoring processes in order to
help maintain a healthy, safe and secure workplace.
To
report any accidents, untoward incidents and complaints in accordance with risk
management and trust policy.
To
create and maintain positive working relationships with colleagues and other
staff within the workplace.
To
act always in a manner which will promote a good image of the ward / department.
To
respond appropriately to clinical emergencies as directed by the Nurse in
charge.
To
contribute / to participate in any initiatives to improve the quality of
service to patients.
Person Specification
Knowledge and Skills
Essential
Basic inputting / keyboard skills. Good verbal communication skills
Good telephone manner
Able to pass on accurate written messages / write simple reports
Information governance aware
Desirable
Familiarity with computerised patient information systems
Qualifications
Essential
Educated to GCSE Grade C, including English and Maths
Personal Qualities
Essential
Well motivated
Flexible attitude to routine / non-routine work
Calm approach to work duties
Appreciates when to refer / seek assistance
Tactful, patient, good listener
Able to work as part of ward/ department team
Understanding of Ward Clerk role in relation to delivering high quality patient care
Experience
Essential
Previous clerical / reception experience preferably in hospital or customer facing environment.
Desirable
Previous ward clerk / clerical team assistant experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
