Urgent Care Governance Coordinator

Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.

Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust.

NHS Band 7 Salary: £49,387 - £56,515 per annum

Hours Per Week: Full Time, 37.5 hrs

Contract Type: Permanent

Location Base: Queen Alexandra Hospital, Southwick Hill Road, Cosham, Portsmouth, PO6 3LY

Join our Team UEC at Portsmouth Hospitals University NHS Trust and make a real difference to patient safety and quality of care. We are seeking an enthusiastic, motivated and highly organised Band 7 Governance Coordinator to join our dedicated team within one of the Trust's largest and most dynamic services. This is an exciting opportunity to play a key role in supporting patient safety, quality improvement, clinical governance and regulatory compliance, working closely with senior clinical and operational leaders to drive improvements in patient care and experience. The role offers excellent exposure to strategic quality and safety initiatives, providing the successful candidate with the opportunity to influence service improvement at both departmental and Trust level. Working alongside passionate multidisciplinary teams, you will help embed a culture of learning, continuous improvement and excellence across Urgent Care. Whether your background is in governance, quality, patient safety or service improvement, we will support you to develop and thrive through access to leadership programmes, quality improvement training, mentoring and a wide range of professional development opportunities. If you are looking for a rewarding role with genuine opportunities to influence change, broaden your expertise and progress into senior leadership positions, we would love to hear from you

Job Purpose

The successful candidate will support the UC Governance Lead in working with the teams within Urgent Care to ensure that structures and processes are in place that enable improvements in the delivery of safe effective patient care.

To support the Care Group to meet its governance and regulatory requirements.

To oversee the governance and quality aspects related to the Care Groups delivery of the Delivering Excellence Every day (DEED) agenda.

To ensure effective and responsive administration of the Care Group’s governance agenda.

Key Responsibilities

To provide and act as a resource to the Care Group on the Trust’s approach to governance and assurance and its regulatory requirements.

To support the monitoring and achievement of the Divisions approach to DEED and to escalate any concerns or risk that may impact on successful delivery of this.

To support the Care Group and Division to maintain Care Quality Commission (CQC) and regulatory compliance.

To support the Lead for UC Governance in the identification or emerging themes and priorities through analysis of quality data.

To produce and maintain the Care Groups Governance related action trackers ensuring robust evidence is collected to provide assurance.

To support the Governance Lead in the production of a newsletter to ensure the sharing of lessons learned, areas for improvement and updates on the progress and compliance with Delivering Excellence Everyday framework.

To coordinate the Care Group Governance agenda for Care Group meetings and any other meeting deemed appropriate by the UC Triumvirate or the Governance lead.

To ensure that all Serious Incidents and AAR action plans are monitored, and action trackers are updated for presentation in the monthly Care Group and Trust leadership team (TLT) Governance Meetings.

To ensure that all complaints and any learning is monitored, and action trackers are updated for presentation in the monthly Care Group and TLT Governance Meetings.

To ensure that clinical audit, NICE guidance updates and progress are monitored and reported on through the Care Group Governance Meetings.

For full job details and person specification please refer to enclosed job description

Essential

Educated to Degree Level in relevant field

Demonstrable relevant experience within NHS at senior level

NMC registration

Desirable

Leadership and Management qualification

Clinical Audit training or qualification

Postgraduate qualification in Healthcare Governance, Patient Safety, Quality Improvement, Leadership, Healthcare Management, or a related field.

Experience

Essential

Experience within the NHS at management level (band 6/7)

Experience using Datix (or equivalent risk management systems)

Desirable

Experience of incident management and PSIRF processes.

Experience of complaints, PALS, inquests, mortality reviews and claims management.

Experience of coordinating governance committees and producing formal reports.

Experience of maintaining risk registers and action plans.

Experience of CQC inspections and regulatory compliance monitoring.

Knowledge of NHS England patient safety frameworks.

Experience analysing quality, safety and performance data to identify themes and trends.

Experience of developing policies, SOPs and governance processes.

Skills & Knowledge

Essential

Highly developed communications skills when providing and receiving highly complex, sensitive, or contentious information (verbal, non-verbal, written, and self-presentation)

Knowledge of NHS policies and issues

Knowledge and skills relating to compliance monitoring

Managing and developing others

Organisational skills

Motivation and enthusiasm

Networking skills

Tact and diplomacy

Good IT skills including use of Office, use of Risk Management System Software (Datix), PowerPoint, and databases

Ability to manage continuously evolving priorities and deadlines

Excellent interpersonal skills underpinned by a confident and professional manner

Ability to inspire others

Ability to make judgments and decisions in a complex, high pressure environment

Well-developed influencing skills across hierarchies and disciplines

Ability to act to ensure delivery

Desirable

Knowledge of governance requirements within Urgent and Emergency Care settings

Ability to develop, implement and monitor action plans, work programmes and governance trackers.

Ability to influence and challenge constructively at all levels of the organization to support quality improvement and patient safety.

Knowledge of NHS performance, quality and safety metrics and their use in providing assurance to internal and external stakeholders.

The post holder will be required to demonstrate personal commitment to the Trust’s values -

· Working together for patients

· Working together with compassion

· Working together as one team

· Working together always improving

Job holders are required to always act in such a way that the health and well-being of children and vulnerable adults is safeguarded. Familiarisation with and adherence to the Safeguarding Policies of the Trust is an essential requirement for all employees. In addition, all staff are expected to complete essential/mandatory training in this area.

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.

For more information, please see our People and OD Strategy 2026