Telephony Business Development Manager - Bridging Finance

Role description

Benefits of working at Charles Street

26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays

Free access to company holiday homes

Buy & sell holidays

Discretionary annual bonus plus an additional Shared Reward Bonus

Matched pension contribution

Health cash plan plus Private medical insurance

Life assurance and Critical illness cover

Travel season ticket loans and Ride to work scheme

Free local gym access

Local bar / restaurant discounts

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Company Description

Charles Street Finance (“CSF”) is a specialist secured lender based in Cheadle, South Manchester. Established in 1983, we’re a small team but have doubled the size of the loan book over 2 years such that we are seeking to grow and enhance the existing personnel in key areas to further facilitate our ambitions.

We are all about a common-sense proposition built around attention to detail and speed of response whilst always putting the customer at the heart of everything we do.

A can-do approach fuels our speed of response from enquiry through to payment. Honesty and integrity are fundamental principles across the customer journey and the many long-standing relationships we have cultivated are testament to our service levels and reliability.

As a Telephony Business Development Manager, you will develop and manage strong relationships with brokers and introducers to generate new business opportunities through proactive outbound activity and an established professional network. This role will allow you to build your own broker panel and play a key role in driving new business for Charles Street.

As a Telephony Business Development Manager, we are looking for someone to:

Oversee the end-to-end sales pipeline, ensuring timely follow-up, accurate forecasting, and efficient progression of deals

Proactively engage with clients, brokers, and introducers via phone and email to convert opportunities, issue terms, and secure commitments

Identify barriers to conversion and implement strategies to improve win rates and reduce drop-off

Work closely with underwriting, legal, and operations teams to ensure a smooth client journey from application to drawdown

Identifying opportunities for repeat business and client retention

Contribute to sales strategy, process improvement, and training initiatives to enhance team effectiveness

Essential

Business Development experience within Bridging Finance for a Specialist / Property Lender

Strong track record in target-driven environments with experience in internal sales or tele-sales

Proven ability to develop Broker relationships and generate new business

Ability to multi-task to ensure SLAs are met

Confidence to pursue leads and use sales techniques to overcome objections

Excellent communication, negotiation, and interpersonal skills

Self-starter with strong organisational skills and attention to detail

Desirable

Existing Broker or Introducer network

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Charles Street embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Click here for more information on our Recruitment Process

Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.

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