Visa sponsorship Home Office sponsor register · Skilled Worker route

This role is listed by an employer that holds a live Home Office sponsor licence on the Skilled Worker route.

Salary for this role£25,272 a year

Health and Care route minimum£25,000 a year

Pay basisNational pay scales (NHS bands)

NHS roles fall under the Health and Care Worker route. Salaries set by national pay scales (NHS bands) at or above the relevant band rate typically meet the occupation's requirement.

Individual eligibility depends on personal circumstances. These figures are public reference information, not advice or a verdict on this job.

Role description

Job summary

Switchboard Operator / Main Receptionist

Division : Estates & Facilities

Band: NHS AfC Band 2

Salary : £25,272 per annum/ pro rata

2 x Posts Available

- 22.5hrs Mon/Tues/Weds 6am-2pm

- 37.5hrs Mon-Fri 8am-4pm

We are recruiting for a Switchboard Operator / Main Receptionist who shares our ambition and vision to deliver theBest of Care by the Best People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.

Main duties of the job

To provide an efficient, high quality professional and courteous telecommunications and reception service to doctors, staff, colleagues, health service professionals, patients and visitors in line with Trust requirements in order to provide a high level of customer service while maintaining safe and helpful hospital environment.

To initiate appropriate procedures regarding emergency situations that arise.

The post holder will be required to liaise and communicate effectively with internal and external partners.

Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.

We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.

To contribute to our exciting future and become part of our team, apply today.

About us

Do you have the ambition and vision to deliver our mission of theBest of Careby the Best of People providing excellent care, every time?

Here at Medway, we pride ourselves on working together as one to ensure that our sharedvisionis achieved for our patients.

As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy -Patient First.Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into ourPatient Firstdeployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.

Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.

OurBESTvalues underpinPatient Firstand are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:

B - Bold

E - Every person counts

S - Sharing and open

T - Together

Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.

Date posted

05 November 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year per annum/ pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

275-1126-SO-MI

Job locations

Medway NHS Foundation Trust

Windmill Road

Gillingham

ME7 5NY

United Kingdom

Job description

Job responsibilities

Operate a professional and efficient service to a busy telephone switchboard, ensuring that callers are connected appropriately and in a timely fashion

Maintain up to date information regarding extension numbers and other relevant general information to provide an efficient service

Manage the bleep system including the programming, issuing, documentation and instructions on use of bleeps

Operate and manage the emergency phone system to ensure that cardiac arrests, fire alarms and emergency calls are dealt with effectively and in a timely manner. This includes the assessment of the call and initiation of appropriate procedure. All action must be fully documented

Greet and welcome guests as soon as they arrive at the reception desk

Direct visitors to the appropriate person and location / departments

Answer, screen and forward incoming phone calls

Book taxis and maintain database for finance at the end of each month

Person Specification

Qualifications

Essential

Educated to GCSE or equivalent in English and Mathematics
NVQ 2 Level or equivalent experience

Knowledge

Essential

Working knowledge of Microsoft Packages (essentials include outlook, excel & word), ability to use internet and email applications
To have knowledge of operating a busy switchboard is desirable but training will be provided

Experience

Essential

To have experience working under pressure in an emergency environment
Previous switchboard and office experience, preferably within a health service environment
Strong experience of answering telephone calls and responding in a timely courteous manner
Working in a pressurised environment, responding to numerous daily deadlines and ever changing priorities

Skills

Essential

Flexible, able to provide cover at short notice on occasions
Ability to work well under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.