Site Service Supervisor

Main Duties, Responsibilities and Authorities

Effective management of department resources

To liaise with clients

Continuous improvement of operational efficiencies and client deliverables including turnaround times

Ensure the maintenance of the Health and Safety, Quality, Technical and commercial standards

Manage site diary alongside others within the operational team.

Undertake operational tasks.

Undertake checking and reporting as per ISO 17025

Follow procedures as per the quality manual.

Develop and mentor the Site Services team.

Provide inspired leadership for the organization.

Develop, implement and review operational policies and procedures.

Help promote a company culture that encourages top performance and high morale.

Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.

Support working communication with the management team.

Key Tasks

Drive site services in Northampton and at possible future locations with responsibility for equipment, staff training through to successful UKAS accreditation

Training and development of staff both in the laboratory and site technicians across the region

Assisting IT in the Development of reporting formats

Ensure client deadlines are kept at all times

Provide commercial and operational KPIs to Line manager

Communication with clients and staff daily

Positive and friendly, be approachable to other staff

Maintenance of high level of competence for Staff and control staff turnover

Job Holder Profile

Appetite for the role and acceptance of the challenge.

Sound and demonstrable technical knowledge

Team management experience

Strong knowledge of the construction industry from contracting or materials testing background

Knowledge of working with UKAS systems

Highly client focused individual with the ability to set and achieve results

Good written and verbal communication skills

Self-motivated and reliable