Service User Engagement Administrator - HMP Berwyn

Job summary

You will be responsible for:

• Supporting the co-ordination of the peer support team at HMP Berwyn.
• Arranging meetings, preparation of meeting papers and taking minutes of meetings.
• Sourcing and providing information, including report collation and data analysis in line with local and national reporting mechanisms.
• Utilising a range of IT systems to develop and populate clinics.
• Being the first point of contact for the team.

Please note that any offer of employment will be subject to the successful receipt of prison vetting clearances.

Please note if your application is successful and you are invited to interview, they will be held on site at HMP Berwyn to ensure candidates have an understanding of the environment. Requests for virtual interviews will not be accepted.

Main duties of the job

This is an excellent opportunity to work within the Health & Wellbeing team at HMP Berwyn.

We are looking for an experienced administrator to support the effective running of the Service User Engagement Office. You will have excellent organisational skills and be qualified at NVQ Level 3 in Administration or have an equivalent level of knowledge and experience and be able to co-ordinate the work of Peer Mentors at HMP Berwyn.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Last verified against our ingestion on 22 October 2026; sponsor register dataset 2026-10-22.