Senior Support Worker

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

• Batchelors degree in a relevant subject (e.g., psychology, social policy, health sciences) at 2:2 or above.
• Or
• Batchelors degree in any subject plus additional training and/or experience in health and social care.
• Or
• Equivalent levels of experience working in a healthcare setting.
• Care Certificate (or complete this within the first 12 weeks in post).

Experience

Essential

• Experience of working with people with mental health needs in a paid or voluntary capacity.
• - Experience working as part of a team.
• - Experience of analysing and communicating complex information verbally and in writing.
• - Able to establish and maintain empathic, supportive relationships with people in significant distress or their families and carers.
• - Ability to speak sensitively with staff and clients in person and on the telephone. Ability to communicate effectively.
• - Able to receive, understand and communicate confidential client information of a sensitive and often complex nature, including discussing care with family members within boundaries of confidentiality
• - Awareness of the importance of confidentiality -- ability to work within appropriate boundaries.
• - Able to communicate in a sensitive and reassuring manner, with empathy, and where appropriate reassurance.
• - Able to make good use of clinical supervision in a group and/or individual format.
• - Ability to use good judgement skills when supporting service users / carers enquiries and problems.
• - Familiar with different IT systems.
• - Able to deal with conflicting demands in an unpredictable work pattern.
• - Ability to process client information; this will require you to be desk based for long periods of time.
• - Able to prioritise workload according to peoples' changing needs and the priorities of the team
• - Ability to work collaboratively within a team.
• - Able to deal with a range of clients presenting with mental health difficulties, their supporters and the clinical team on a daily basis.
• - Able to concentrate on specific activities for up to an hour at a time.
• - Able to work flexibly and adapt to each person as appropriate to their needs in a variety of settings
• - Liaise with other teams and services including external agencies as required for the wellbeing of service users.

Additional Criteria

Essential

• Approach / Values
• -Commitment to team working -- and ability to work successfully within a team.
• -Ability to travel across sites. You must be able to do so independently using public transport and/or your own vehicle, as appropriate. (Please note that we do not reimburse taxi fares).
• -Punctual and flexible across hours of work when required.
• -Able to be flexible with office-based working with a team of skilled professionals or working remotely using technology to communicate with others.
• What our services users expect of this post holder
• -Demonstrate support for the values and beliefs of the Care Group and those of the Trust.
• -Demonstrate an understanding of the practices of Human Rights in the delivery of this role.
• -Ability to demonstrate respect, empathy and dignity towards service users.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Havant Health Centre

Civic Centre Road

Havant

Hampshire

PO9 2AZ

United Kingdom

Employer's website

https://hiowhealthcare.nhs.uk/