Senior Project Manager, Technical Services

Role description

The Technical Services team at Duetto is vital in managing the technical aspects of the customer journey. Our responsibilities include:

Technical Onboarding: Guiding new customers through the setup and integration of our systems.

Data Quality Certification: Ensuring that the data ingested accurately reflects the data sent by the property management system and meets our quality standards.

Post-Live Implementations: Assisting existing customers with planned tech changes or transitions resulting from M&A activity.

Technical Support: Providing ongoing assistance and troubleshooting to ensure the smooth operation of our solutions.

We cover all technical aspects from initial setup to ongoing support, ensuring a seamless experience for our customers. We pride ourselves on delighting customers with speedy service.

The Role

The Senior Project Manager, Technical Services, is a critical member of Duetto's Technical Services team, responsible for driving successful customer integrations and migrations. The project manager will manage complex, enterprise-level projects, ensuring seamless connectivity and smooth transitions for our customers. This position plays a pivotal role in our CRS Integrations, PMS Migrations, and Company Migrations, working closely with internal teams and customer stakeholders.

Responsibilities

Lead CRS Integrations, ensuring that customers successfully connect their Central Reservation Systems (CRS) or Channel Managers to Duetto.

Oversee PMS Migrations, facilitating the transition when customers switch from one Property Management System (PMS) to another, ensuring continued data flow between systems.

Manage Company Migrations, guiding customers through transitions when properties change ownership.

Ensure that all data is transferred accurately and that system configurations are aligned with customer needs.

Identify and address any technical challenges during the migration and integration processes.

Prepare and deliver status reports to customers and internal stakeholders, ensuring clear communication throughout the project lifecycle.

Document implementation workflows and share best practices with the team to ensure continuous improvement.

Required Experience

Experience with large, enterprise-level project management engagements.

5+ years managing customer-facing technical implementations.

Proven ability to manage multiple, complex projects simultaneously.

Strong analytical and problem-solving skills, with a demonstrated ability to resolve complex issues.

Experience working in a global, cross-functional team environment.

Enthusiastic and creative leadership, with the ability to inspire others.

Preferred Experience

Hospitality or Hotel Technology experience.

Experience with Property Management Systems (PMS) and/or Central Reservation Systems (CRS) integrations.

Familiarity with Salesforce, Jira, and other project management tools.

About Duetto:

Duetto delivers a suite of SaaS cloud-native applications for hospitality businesses to optimize every booking opportunity for greater revenue impact. The unique combination of hospitality experience and technology leadership drives Duetto to look for innovative solutions to industry challenges. The software as a service platform allows hotels, casinos, and resorts to leverage real-time dynamic data sources and actionable insights into pricing and demand across the enterprise. For more information, please visit https://www.duettocloud.com/ .