Verified Skilled Worker sponsor
Senior Customer Service Coordinator
KP Snacks
Home Office register entry: KP Snacks Limited, Slough
Visa sponsorship
This role is listed by an employer that holds a live Home Office sponsor licence on the Skilled Worker route.
Closest occupation match: SOC 4143, Customer service managers. Home Office going rate for this occupation: £35,200 a year.
Public reference figures for the Skilled Worker route: the standard salary threshold is £41,700 a year and the new-entrant threshold is £33,400 a year. Individual eligibility depends on personal circumstances. These figures are public reference information, not advice or a verdict on this job.
Role description
Senior Customer Service Coordinator
Ashby-de-la-Zouch (home of Hula Hoops, popchips, Nik Naks, and more…)
Hybrid role – 4 days in the office, 1 day from home, with a weekend rota for order processing.
Join our snack-loving team
We’re looking for a Senior Customer Service Coordinator to join us at KP Snacks. If you’re ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you – this could be your next big move.
Who are we?
We’re KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love – from Hula Hoops to McCoy’s. In the UK, we’re a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We’re proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together.
About the role
This role is responsible for delivering great service every day by leading a small customer service sub-team within a fast-paced supply chain environment. You’ll oversee order receipt, processing and invoicing, making sure orders move smoothly into third‑party warehousing and transport planning teams, as well as direct dispatch operations at manufacturing sites.
You’ll combine people leadership with hands-on operational expertise, using an enterprise resource planning system to ensure orders are accurate, priorities are followed and timelines are met. Working closely with internal supply chain teams, external logistics partners and customers, you’ll focus on service excellence, continuous improvement and developing an engaged, capable team.
What’s in it for you?
We believe in rewarding our colleagues and helping them thrive. Here’s a flavour of what we offer:
Competitive annual salary and annual salary review
KP Pension Plan with up to 7% matched contributions
Annual bonus scheme
25 days holiday, with the option to buy up to five additional days
Comprehensive healthcare support including Health Cash Plan, Digital GP and Employee Assistance Programme
KP4ME benefits platform with discounts, cashback and wellbeing support
Enhanced family-friendly policies to support colleagues at every stage of life
What will you be doing?
Leading day-to-day customer service operations
Managing a sub-team and customer service processes to ensure accurate order processing and timely release to warehousing, transport and dispatch functions
Owning order management and system execution
Using an enterprise resource planning system to manage orders and invoicing, ensuring business priorities and planning decisions are accurately reflected
Working closely with logistics partners and manufacturing sites
Maintaining effective communication to support inventory availability, smooth order flow and delivery of service targets
Driving continuous improvement
Identifying root cause service issues, implementing solutions and improving efficiency, accuracy, standardisation and automation across customer service processes
Developing and supporting your team
Leading engagement, performance management, recruitment, training, holiday cover and Personal Development Plans
Last verified against our ingestion on 8 September 2026; sponsor register dataset 2026-08-25.