Visa sponsorshipHome Office sponsor register · Skilled Worker route
This role is listed by an employer that holds a live Home Office sponsor licence on the Skilled Worker route.
Salary for this role£28,943 – £32,470 a year
Health and Care route minimum£25,000 a year
Pay basisNational pay scales (NHS bands)
NHS roles fall under the Health and Care Worker route. Salaries set by national pay scales (NHS bands) at or above the relevant band rate typically meet the occupation's requirement.
Individual eligibility depends on personal circumstances. These figures are public reference information, not advice or a verdict on this job.
Role description
Job summary
This role is at the heart of our
organisations day-to-day operations. As the first point of contact for many of
our clients, visitors, and team members, youll play a vital part in creating a
welcoming, professional, and efficient environment.
We created this role to support our
growing need for reliable, organised, and people-focused administrative
support. Youll be joining a team that values collaboration, empowerment,
attention to detail, and a proactive approach to problem-solving.
Your work will help ensure that our
front-of-house experience reflects the high standards we set across all our
services. From managing enquiries and coordinating appointments to supporting
internal processes, youll be instrumental in keeping things running smoothly
and helping others do their best work.
We know that exceptional care begins
with exceptional people. Thats why weve built a specialist interdisciplinary
team, who bring not only skill and experience, but real compassion to every
interaction. We employ 180+ team members in both clinical positions and in
business support roles and we are proud of the culture we have established
where all team members share our philosophy, values and dedication to
delivering excellent client care.
Our team is united by a common
purpose, dedicated to continually learning from one another, and committed to
giving their utmost for those we support.
Main duties of the job
As a Senior Administrator at
STEPS, you will provide the first point of contact for STEPS clients, visitors,
external organisations and suppliers as well as providing vital administrative
support for our service. You will support the Admin and Reception team,
ensuring that correct process are carried out and enabling them to deliver
excellent standards to Clients, guests and the wider team. You will work as
part of a wider inter-disciplinary team with collective responsibility for
delivering first-class service in rehabilitative care aligned with STEPS values
and behaviours.
We invest and nurture the development of our team, and through training, shared learning, and research, we give them the tools to grow, stay inspired, and remain at the forefront of their area of work.
We provide the tools and support individuals need to challenge themselves and push their recovery to its fullest potential, empowering them not only to recover but to thrive.
About us
At STEPS Rehabilitation, our mission
is to enable individuals to reach their fullest potential following
catastrophic injury or illness, through expert, compassionate, and cutting-edge
rehabilitation. We deliver bespoke, evidence-based therapies, led by an
exceptional interdisciplinary team, to achieve the highest standards of
recovery and life quality.
We build strong partnerships with
clients, their families, and external professionals from the outset ensuring
rehabilitation programmes, discharge planning, communication, and support are
seamless from day one.
As a nationally recognised,
multi-award-winning residential centre for neurological and complex trauma
rehabilitation, we welcome individuals aged 16 and over from across the UK and
beyond.
Our work sets benchmarks in clinical
excellence, innovation, and research in neurorehabilitation.
Our philosophy
We believe recovery is a truly
collaborative journey, involving not only each individual but also their
families and friends, who support their efforts every step of the way. We
engage everyone as much as they wish in this process.
By harnessing each persons unique
drive and determination, alongside our clinical expertise, unwavering care, and
a blend of cutting-edge technologies, traditional therapies, and comprehensive
residential rehabilitation, we strive to achieve the best possible outcomes.
Details
Date posted
26 October 2026
Pay scheme
Other
Salary
£28,943 to £32,470 a year
pro rata. Generous benefits package.
Contract
Permanent
Working pattern
Full-time,
Part-time
Reference number
E0063-26-0023
Job locations
Alexander House
30 Troutbeck House
Sheffield
S7 2QA
United Kingdom
Job description
Job responsibilities
Provide day-to-day support and guidance to the Admin
and Reception team, including helping with induction and training.
Act as the first point of contact for routine admin
queries and issues, escalating concerns where needed.
Help manage workloads and priorities across the team to
make sure service needs are covered.
Support rota planning and annual leave to maintain
appropriate reception and admin cover.
Lead regular team catch-ups and keep communication
flowing across the department.
Act as the main link between the Admin and Reception
team and the Continuous Improvement Manager, with daily check-ins on
priorities, workload and any issues requiring support.
Keep the Continuous Improvement Manager updated on
service pressures, emerging issues and team support needs.
Support audits, quality reviews, compliance checks and
any follow-up actions.
Maintain high standards of admin accuracy, record
keeping and compliance with organisational policies and procedures.
Identify practical ways to improve admin processes and
support the introduction of new systems and ways of working.
Help maintain consistent standards of service across
the team and escalate risks or concerns promptly.
To provide a professional, courteous and prompt first
point of contact for clients, visiting families, guests and external visitors.
To be responsible for providing a client-centred
reception service which;
-
Deals with all enquiries appropriately, referring
issues which cannot be resolved immediately by referring to the correct team
member
-
Maintains appropriate call and action logs
-
Ensures that the correct processes are followed for
client and guest sign in and sign out, including making sure people are aware
of the correct site safety procedures
-
Carries out all start and end of day processes for
reception
-
Ensures that the reception area and the admin office is
kept tidy and presentable at all times
-
Takes delivery and sign for packages and post
-
Takes cash/card payments from clients and team members
when necessary
-
Books taxis for clients and visitors when requested or
agreed by a STEPS team member according to the relevant procedures
To provide additional administrative support as
appropriate, for example;
-
Typing up clinical notes as required
-
Input client timetables
-
Raise Invoices
-
Order clinical supplies, stationery and other equipment
as requested
Leadership & STEPS Values
Provide day-to-day support and guidance to the Admin
and Reception team, including helping with induction and training.
Act as the first point of contact for routine admin
queries and issues, escalating concerns where needed.
Help manage workloads and priorities across the team to
make sure service needs are covered.
Support rota planning and annual leave to maintain
appropriate reception and admin cover.
Lead regular team catch-ups and keep communication
flowing across the department.
Act as the main link between the Admin and Reception
team and the Continuous Improvement Manager, with daily check-ins on
priorities, workload and any issues requiring support.
Keep the Continuous Improvement Manager updated on
service pressures, emerging issues and team support needs.
Support audits, quality reviews, compliance checks and
any follow-up actions.
Maintain high standards of admin accuracy, record
keeping and compliance with organisational policies and procedures.
Identify practical ways to improve admin processes and
support the introduction of new systems and ways of working.
Help maintain consistent standards of service across
the team and escalate risks or concerns promptly.
To comply with STEPS policies and procedures at all
times
To maintain client confidentiality at all times whilst
carrying out duties. To ensure confidentiality of information in respect of
records maintained and tasks undertaken
To effectively communicate using a variety of styles
that demonstrates the values and behaviours of STEPS.
To communicate with people clearly and in a manner and
at a level and pace appropriate to their abilities, preferences and beliefs.
To be respectful of a clients dignity at all times and
develop effective relationships with clients, their families, carers, the
interdisciplinary team.
Person Specification
Experience
Essential
Excellent communication skills both written and verbal, and ability to adapt communication style according to different needs
Proficient in the use of Microsoft Applications (e.g. Excel and Word)
A good understanding of dealing with client confidentiality, data protection, and GDPR
Previous experience working in customer service or reception setting
Previous leadership experience within administration
Excellent organisational skills and ability to prioritise effectively under pressure
Clear awareness and understanding of excellent customer services
Ability to work flexibly with others in a team environment
Desirable
Comfortable with day to day excel operations & efficiency
Knowledge of Data Protection Regulations in the UK & client confidentiality principles
Experience of working within a clinical setting
Experience using workplace integrated AI (Co Pilot or Claude) to streamline workflows
Qualifications
Essential
Maths and English GCSE
Customer Service / Business Administration Qualification
Desirable
Degree or other higher education.
Supporting Information
Essential
Please tell us why you would like to join the STEPS team and any additional information that demonstrates to us the skills and qualities that you would bring to this role. This can include relevant skills, knowledge, experience, voluntary activities and training etc. If relevant to the post for which you are applying you should include details about research experience, publications or poster presentation and clinical audit.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
