Sales Support Administrator - GTM

Role description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

We're looking for a Sales Support Administrator, with experience of working with sales team, to provide administrative sales support to one of the sales team in GTM, focusing on efficient processing and maintenance of core sales and revenue activities.

You will support internal sales teams and operational processes rather than acting as a client-facing relationship owner. You will ensure orders, billing, and system updates are completed accurately and on time, contributing to a smooth sales and revenue cycle.

Responsibilities

Operational & Administrative Support

Process and maintain Sales BU activities, including: Resetting and updating system settings

Maintaining accurate product and customer configurations

Support revenue and billing activities ensuring accuracy of data and alignment with agreed commercial terms

Process new orders and quick-win opportunities, ensuring timely setup and readiness for delivery

Complete routine data entry and updates across systems (e.g. CRM / billing / systems)

Sales Support (Execution)

Support the preparation and processing of quotes, orders and contracts, ensuring information is complete and accurate

Maintain clean and up-to-date CRM records for all supported transactions

Track progress of orders and raise issues where information is missing or incorrect

Process & Quality

Follow defined processes and procedures to ensure consistency and compliance

Identify and escalate data quality issues or recurring errors to senior team members

Support simple process improvements through feedback on operational challenges

Communication & Coordination

Act as a point of contact for internal queries relating to order processing, billing or setup

Liaise with relevant internal teams (e.g. billing, ops, support) to resolve queries and complete tasks

Provide timely updates on task progress and completion

Experience in a sales administrative, sales support, or sales operations role

Experience speaking to customers.

Comfortable working with systems such as CRM, billing platforms or internal tools

Strong attention to detail with the ability to handle high-volume, process-driven work

Good written and verbal communication skills

Ability to follow processes and work within defined guidelines

Benefits package includes:

Hybrid working - 40% office based

Great compensation package and discretionary bonus

Core benefits include Pension, Bupa healthcare, Sharesave Scheme and more

25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers

Grade: EB10/F

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