RHU Driver & Chaperone

Job description

Job responsibilities

This role is a vital role supporting the delivery of our innovative Roving Healthcare Units RHUs, which provide essential healthcare services to underserved communities across the Midlands and supporting the Quality Team to ensure that we, as an organisation, continue to meet the highest quality standards.

Due to the nature of this role, there is an occupational requirement for the postholder to be female.

The postholder will act as a formal chaperone during cervical screening examinations and will be required to remain present throughout intimate examinations, supporting patient safety, privacy, dignity and wellbeing.

This requirement is made under the occupational requirement provisions of the Equality Act 2010.

This role combines operational management with quality compliance, ensuring that clinics are effectively managed, meet all regulatory standards, and deliver excellent patient experiences. You will be part of a forward-thinking organisation that values joined-up working, continuous improvement, and high-quality care.

For this role, we require someone who can provide:

Clinic Management: Running clinics independently, including opening/closing procedures, key distribution, health and safety, risk and waste management, and cleaning. Reporting incidents to the Operational Clinical Lead.

Equipment Liaison: Ensuring all necessary equipment is available for clinics by coordinating with relevant teams to support a positive patient experience.

Ensure pre-visit meeting or phone call is held 2 weeks prior to attending location to ensure smooth operational running and expectations of all stakeholders are delivered.

To act as a formal chaperone within the cervical screening clinics and where required essential Healthcare services.

This role requires a proactive and organised individual with a focus on safety, quality, and effective teamwork. The below describes the important aspects of the role but is not an exhaustive list. The role will need to adapt as the immunisation agenda develops and matures.

Site Management

Lead the setup and day-to-day management of Roving Healthcare Unit clinics, including opening/closing procedures, site safety, and vehicle checks.

Act as the onsite main point of contact for clinical staff, volunteers, and external partners, ensuring smooth coordination.

Oversee equipment preparation and ensure all essential items are available to support effective clinic delivery.

Collaboration and Teamwork

Foster a culture of teamwork and shared learning by working collaboratively across teams and external organisations.

Support clinical and administrative staff by providing clear guidance and promoting a solutions-focused approach to challenges.

Identify opportunities for improvement, contributing ideas that enhance service delivery and patient outcomes.

Actively participate in wider organisational initiatives that support growth and success of PCLs services.

Professional Development

Participate in a structured induction programme, gaining a comprehensive understanding of PCLs values and integrated working approach.

Complete all mandatory training, including safeguarding Level 3.

Engage in ongoing professional development to support personal growth and career progression within PCL.

Chaperone

To act as a formal chaperone within the cervical screening clinics and where required essential Healthcare services.

Staying for the whole examination and be able to see what the practitioner is doing, if practical to do so.

Maintain patient safety and advocate for their privacy and dignity

Reassuring the patient if they show any signs of distress or discomfort by providing emotional support.

Person Specification

Experience

Essential

• Experience in a service delivery environment as it directly impacts patients safety and satisfaction.
• Demonstrable interpersonal skills including communication, and an understanding of basic terms and conditions of employment.
• Experience of chaperoning in a medical setting.

Desirable

• Experience of site management
• Knowledge of NHS clinical systems outcomes for health and System one.
• Understanding of service delivery in healthcare environments effectiveness, safety, efficiency, equity, and access.

Teamwork

Essential

• Ability to work well within a team.
• Ability to build rapport and credibility with colleagues.
• Be able to work outside in all seasons.
• Effective judgement and decision-making skills in challenging environments.
• Ability to achieve consistently good results in an inclusive and collaborative manner.
• Resilience and able to work under pressure to demanding timetables.
• Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
• Must be able to demonstrate behaviours consistent with the PCLs Values and Behaviours.
• Have a flexible approach to working and be able to undertake other duties which may be appropriate to the post.

Qualifications

Essential

• Full UK driving License Due to the driving requirements of this role, candidates will need to meet Specific insurance criteria as part of the pre-. employment. process.
• Security Industry Authority SIA qualification and licence or
• willing to work towards this.
• Chaperone trained

Desirable

• Theoretical and practical knowledge of health service site & fleet management, including change management, quality, and governance.
• Category C1 driving license.
• First Aid trained or be willing to work towards this qualification.

Knowledge and Skills

Essential

• Excellent communication skills
• Good influencing, persuasion and negotiating skills.
• Motivational skills to encourage collaborative working.

Desirable

• Microsoft office skills.
• Good telephone manner with ability to manage internal and external calls professionally.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Patient Care Locally CIC

Address

Office 2 and 3

Goliath Road

Coalville

LE67 3FT

United Kingdom

Employer's website

https://pclcic.co.uk/

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