Repairs & Renovations Coordinator

Role description

Willerby - it’s our name and is a core component of who we are. We’re so proud of our legacy and to have grown from manufacturing in a tiny village nearby to our sprawling 90-acre site in Hull today. Our goal has always been and always will be dedication to detail and creating a quality product.

For over 80 years, Willerby has been the UK’s largest manufacturer of holiday homes and lodges. We love designing practical and beautiful homes for parks not only in the UK but also across the world.

We are looking for a highly organised and proactive Repairs and Renovations Coordinator to join our growing Commercial function. As a key member of this newly established and high-focus area of the business, you will play a critical role in supporting the Repairs and Renovations Manager. This position requires strong collaboration with our Customer Care team to ensure our repairs and renovations services are delivered efficiently and to a high standard.

Key responsibilities

Customer & Order Management: Handle incoming requests for spare parts and service jobs, providing accurate quotes and processing orders in a timely manner.

Supply Chain Coordination: Manage the ordering of parts required to fulfill jobs and proactively liaise with suppliers and internal supply functions to ensure timely delivery.

Operational Planning: Coordinate with the Customer Care Stores team to arrange the efficient dispatch of parts only orders orders. Ensure all service jobs are planned, scheduled, and tracked effectively to meet deadlines.

Cross-Functional Collaboration: Work closely with the Customer Care team, fostering strong internal relationships to streamline workflows and improve service delivery.

Data & System Utilisation: Navigate and manage data across numerous internal systems, maintaining accurate records for all ongoing jobs and customer interactions.