Relief, Front of House & Security Brand Ambassador, STARS

Role description

Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer’s people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.

We combine best in class, impeccable Front of House services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients.

Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: https://www.securitas.uk.com/services/on-site/stars/

We have a fantastic and exciting opportunity for an experienced Front of House, Brand Ambassador to join our STARS permanent relief team. Working for our high-profile clients in Luton, Milton Keynes & Northampton areas.

STARS at Securitas provide a “two roles in one" service to our clients, their staff, visitors and customers.

We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service.

36 hours per week

Hourly Rate - Site Dependant

Responsibilities:

Meet and greet all staff, visitors and contractors in a professional and personable manner

Deliver a consistently high-end customer focused experience

Embody a high-performance approach and encourage colleagues to do the same

Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard

Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work

Assist in emergency situations

Provide timely and accurate information

Respond appropriately to varying and fast changing priorities

Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)

Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both

Patrolling

Data monitoring

General Security duties

Essential criteria:

British National, (No-dual nationality)

SC clearance required - we will assist to gain

5 year checkable history

Exceptional Customer service skills

Computer literate

Please only apply if you have experience delivering exemplary customer service in a fast pace corporate environment with exceptional levels of communication and personal presentation.

Essential Skills

Highest quality personal appearance

Flexible, professional and adept at working under pressure

Outstanding written, verbal and oral communication skills

Customer oriented with a passion for high-level service

Working knowledge of administrative computer packages such as MS Office, GSuite, etc.

Polite and proactive

Punctual and trustworthy

Able to use initiative and highly adaptable

Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment

Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on

Company Benefits

Health & Wellbeing

Company pension and advice and planning

Life assurance scheme

Discounted gym memberships

Wellness advice and support, including financial, emotional and physical

Dental and Physical Health Plans

Lifestyle Benefits

Cycle to work scheme

Car lease and new car purchasing schemes

Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel

Mortgage Advise

Payroll ISA's

Eligibility for Costco Membership

Learning & Development

Support with further education

100's of eLearning courses

Accredited courses by C&G, ILM, IOSH and SIA

Leadership Development programs both local and global

It’s great to see you’re considering a career with Securitas UK! You're one step closer to joining a global team of 336,000+ colleagues who help make the world a safer place each and every day.

Here, we live by our values of Integrity, Vigilance and Helpfulness, which help guide how we operate and how our people experience work, each and every day! We have a promise too:

Opportunity – We see potential in every person and situation

People – We open our eyes to all that’s good

Purpose – We make your world a safer place

So what you can expect

Our Talent Team reviews every application carefully. We know applying can feel daunting, but we’re here to support you—just email us if you need help. No matter the outcomes, you will always receive communication from us.

See an inclusive world

Inclusion isn’t a tick-box for us – it’s how we work. We know our strength comes from different perspectives, in every role and every team. We’re proud to be a Level 2 Disability Confident employer. If you tell us you have a disability when you apply, and you meet the minimum requirements for the role, our Talent Team will guarantee you an interview.

Through our Employee Networks, the Race at Work Charter, the Armed Forces Covenant and more, our people drive real change. We celebrate diversity all year round with moments like BSL Week, International Women’s Day, PRIDE and Black History Month – because seeing an inclusive world starts with how we show up every day.

See a rewarding world

We understand the importance of reward and recognition when it comes to our peoples work. From day one you're able to:

Save More: Exclusive employee big brand discounts through STRIVE, Cycle to Work savings, Specsavers offers and free mortgage advice.

Look After Your Health: Healthcare cash plans, dental cover plans, 24/7 GP access, mental wellbeing support and online dental advice.

Plan for Your Future: Pension scheme, Payroll ISA and financial wellbeing resources to help you achieve your goals.

Peace of Mind: Life assurance and support for you and your family when it matters most.

Take the next step your career journey

Join a team that values you start your career with Securitas UK today.

Click ‘I’m Interested’ to see a different world.