Tarve
Start Free Trial →

Verified Skilled Worker sponsor

Receptionist

Waterloo Medical Centre

Blackpool, FY4 3AD Permanent Posted 26 August 2026 Apply by 13 September 2026

Home Office register entry: Waterloo Medical Centre, Blackpool

Visa sponsorship

This role is listed by an employer that holds a live Home Office sponsor licence on the Skilled Worker route.

NHS roles fall under the Health and Care Worker route. Public reference figures for that route: the general salary minimum is £25,000 a year, and salaries set by national pay scales (NHS bands) at or above the relevant band rate typically meet the occupation's requirement. Individual eligibility depends on personal circumstances. These figures are public reference information, not advice or a verdict on this job.

Role description

Job summary

Waterloo Medical Centre is seeking an enthusiastic, professional and patient-focused Receptionist to join our friendly and supportive team.

As the first point of contact for patients and visitors, you will play a key role in delivering excellent customer service and ensuring patients receive timely access to the most appropriate healthcare services. The role involves managing appointments, handling telephone and face-to-face enquiries, processing administrative tasks and supporting the smooth day-to-day running of a busy GP practice.

The successful candidate will have excellent communication and organisational skills, a positive and flexible approach to work, and the ability to remain calm and professional in a fast-paced environment. Previous reception, administration or customer service experience is essential, and experience of working within a healthcare or GP practice setting would be advantageous.

This is an excellent opportunity to join a well-established training practice committed to providing high-quality patient care and supporting staff development.

Main duties of the job

The Receptionist will act as the first point of contact for patients and visitors, providing a professional, friendly and efficient reception service. Duties include answering telephone calls, managing appointments, responding to patient enquiries, signposting patients to the most appropriate service, registering new patients and maintaining accurate patient records. The post holder will also undertake a range of administrative tasks to support the smooth day-to-day running of the practice while ensuring a high standard of customer service, confidentiality and compliance with practice procedures.

The successful candidate will work as part of a busy reception and administrative team, contributing to the delivery of safe, effective and patient-centred services within a modern GP practice.

About us

Waterloo Medical Centre is a well-established, forward-thinking GP training practice serving approximately 12,500 patients. We are committed to delivering high-quality, patient-centred care and pride ourselves on providing accessible, responsive healthcare services to our local community.

Our multidisciplinary team includes GPs, nursing staff, healthcare assistants, pharmacists, care coordinators, administrative and reception staff who work collaboratively to meet the needs of our patients. As a training practice, we are actively involved in supporting the development of future healthcare professionals and fostering a culture of continuous learning and improvement.

We offer a wide range of NHS services and are committed to innovation, service development and maintaining high standards of patient care. We value teamwork, professionalism and respect, creating a supportive working environment where staff are encouraged to develop their skills and contribute to the ongoing success of the practice.

Joining Waterloo Medical Centre provides an opportunity to work within a friendly, dedicated team that is passionate about making a positive difference to the health and wellbeing of our patients.

Details

Date posted

26 August 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A2720-26-0006

Job locations

Waterloo Medical Centre

178 Waterloo Road

Blackpool

Lancashire

FY4 3AD

United Kingdom


Job description

Job responsibilities

Key Responsibilities

Reception Duties

  • Greet patients and visitors in a professional, courteous and confidential manner.
  • Answer incoming telephone calls and respond appropriately to patient enquiries.
  • Book, amend and cancel appointments in accordance with practice procedures.
  • Signpost patients to the most appropriate clinician, service or healthcare professional.
  • Enter requests for home visits and urgent appointments following practice protocols.
  • Register new patients and update patient demographic information.
  • Assist patients with online services and digital access where required.
  • Process repeat prescription requests in accordance with practice procedures.
  • Manage incoming and outgoing mail and correspondence.
  • Ensure reception and waiting areas remain tidy, safe and welcoming.
  • Communicate effectively with clinicians and other members of the healthcare team.

Administrative Duties

  • Maintain accurate electronic patient records using the clinical system.
  • Scan, file and retrieve documents as required.
  • Process and record patient information accurately and promptly.
  • Assist with data quality activities and record maintenance.
  • Support administrative projects, audits and service development initiatives.
  • Operate office equipment and IT systems effectively.
  • Assist with recalls, screening programmes and patient communications.

Customer Service

  • Provide excellent customer service at all times.
  • Deal with patients sensitively, professionally and respectfully.
  • Handle difficult situations calmly and escalate concerns when appropriate.
  • Promote equality, diversity and dignity in all interactions.
  • Contribute to a positive patient experience.

General Responsibilities

  • Maintain strict patient confidentiality at all times.
  • Comply with GDPR, Information Governance and practice policies.
  • Follow safeguarding procedures and report concerns appropriately.
  • Comply with all health and safety requirements.
  • Attend mandatory training and team meetings.
  • Participate in continuous professional development.
  • Support colleagues and provide cover during periods of absence.
  • Work flexibly to meet the needs of the practice.

Person Specification

Experience

Essential

  • Experience working in a customer service or public-facing role.
  • Previous administrative experience.
  • Experience using computer systems and Microsoft Office applications.

Desirable

  • Previous GP practice or NHS experience.
  • Knowledge of EMIS Web.
  • Experience of care navigation or signposting.
  • Understanding of primary care services and NHS pathways.
  • Experience using online appointment and patient administration systems.

Qualifications

Essential

  • Good standard of education including GCSE or equivalent in English and Mathematics.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Waterloo Medical Centre

Address

Waterloo Medical Centre

178 Waterloo Road

Blackpool

Lancashire

FY4 3AD

United Kingdom


Employer's website

https://www.waterloomedical.co.uk/

Apply now

Last verified against our ingestion on 27 August 2026; sponsor register dataset 2026-08-25.