Receptionist- Homeless Health Service

Job description

Job responsibilities

Main Duties and Responsibilities

• Engage and Support: Manage incoming calls from patients and healthcare professionals. Deal with patients face to face to book appointments and provide support and signposting. Deal with registrations both temporary and full. Take messages and respond to queries.
• Accurate Documentation: You will enter patient details on our clinical system with precision to ensure the clinical team have all necessary information and to provide accuracy of data across the entire healthcare system.
• Safety and Patient Care: You will signpost patients to the most appropriate care following guidance from senior staff, policies and pathways to ensure patient wellbeing and safety.
• Timely Communication: Provide prompt, professional, and informed responses to all callers, ensuring they feel heard and supported.

Additional administrative duties:As part of a team, you will also be required to perform other administrative duties, which will include but arent limited to:

• Prescription requests and queries
• Referrals
• Registrations and deductions
• Workflow, post and electronic document management.
• Emails

Other tasks may be added based on experience, knowledge and progression as indicatedby the Operational Manager.

Please refer to the full job description and person specification for more info.

We reserve the right to close this vacancy once enough suitable applications have been received.

Person Specification

Qualifications

Essential

• Good general education, including GCSE grade 4 or equivalent qualifications in English and Maths.

Experience

Essential

• Previous suitable experience in a related field
• Experience of working in a front-line or general practice role
• Previous experience of working with vulnerable and chaotic groups

Desirable

• Experience of dealing with people with mental health problems
• Experience of working with homeless or vulnerably housed people
• Previous work in General Practice or other healthcare environment

Skills

Essential

• Good computer literacy
• Ability to deal sensitively with anguished, distressed, and occasionally aggressive individuals
• Ability to liaise with co-workers, both clinical and operational staff
• Ability to convey information accurately both verbally and in writing
• Ability to work within a team and follow instructions
• Initiative and problem-solving skills
• Accurate record-keeping with attention to detail
• Excellent telephone manner
• Effective time management and strong organisational skills

Knowledge

Essential

• Understanding of the importance of maintaining confidentiality
• Awareness of professional behaviours aligned to BrisDoc's core values

Desirable

• Experience of using EMIS, RotaMaster, and TeamNet systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

BrisDoc Healthcare Services

Address

Homeless Health Service

1 Jamaica Street

Bristol

BS2 8JP

United Kingdom

Employer's website

https://brisdoc.co.uk/

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