Visa sponsorshipHome Office sponsor register · Skilled Worker route
This role is listed by an employer that holds a live Home Office sponsor licence on the Skilled Worker route.
Salary for this role£15 a year
Health and Care route minimum£25,000 a year
Pay basisNational pay scales (NHS bands)
NHS roles fall under the Health and Care Worker route. Salaries set by national pay scales (NHS bands) at or above the relevant band rate typically meet the occupation's requirement.
Individual eligibility depends on personal circumstances. These figures are public reference information, not advice or a verdict on this job.
Role description
Job summary
We are looking to recruit an individual for a dual role as a Receptionist and a Team Leader. As a team leader you will be responsible for the day-to-day management of the hub ensuring fair distribution of workflow and efficient, speedy responses to our patients. You will be responsible for the hub staff rota, organisation of holiday and sick leave cover, provision of training, and support to Patient Service Manager/Assistant Patient Service Manager.
The postholder will also be a key member of the reception team and will be responsible for providing an efficient reception function.
Working hours
30hours per week
Monday 08.00-18.30pm
Tuesday 08.00-18.30pm
Friday 08.00-18.30pm
You will be required to work at both sites, and travel between throughout the day when required.
Main duties of the job
To oversee the day to day function of a central hub phone system for managing calls from the 3 participating practices, problem solving and ensuring its smooth running
Use the telephone software to profile call volumes and staffing levels, working with staff to reduce variation in how they deal with calls and how the team functions overall on calls
To train and supervise staff ensuring they are working to agreed protocols around the booking of appointments, managing prescription requests etc and customer service standards
Help develop the reception team with care navigation, encouraging implementation within each call
Manage the reception staffing rota ensuring cover at the front desks in each of the 3 sites and within the hub, and organising cover for annual leave and sickness etc
To work closely with PSM & APSM and those staff in patient liaison roles, to ensure the hub reception systems and processes are patient friendly, efficient and constantly seek to improve both the patient and staff experience
To be responsible for the defusing and resolution of complaints in a timely and considerate manner and support to PSM with management of formal complaints ensuring implementation of NHS complaints process at all times
About us
We are Affinity Care Primary Care Network covering a population
of over 64,000 patients over 7 GP practices and 8 sites, all in the Bradford
area. Our ethos is to provide patient focused care based on the model of GP-led
family orientated general practice tailored to local population needs. Our
practices are highly accredited training practices, level 3 research ready
sites within an embedded ethos of our learning organisation.
We are a friendly enthusiastic and hard working team with
opportunities for career progression and will provide support and development
for anyone demonstrating capability, enthusiasm, commitment and strong work
ethic.
Benefits include:
5 weeks annual leave (pro rata for part time hours)
Birthday Holiday (pro rata for part time hours)
Well-being day (pro rata for part time hours)
NHS pension
Access to Simply Health
Details
Date posted
30 October 2026
Pay scheme
Other
Salary
£14.76 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A1863-26-0054
Job locations
Affinity Care
Sunnybank Medical Practice
Towngate, Wyke
BRADFORD
West Yorkshire
BD12 9NG
United Kingdom
Cowgill Medical Practice
Thornaby Drive
Clayton
Bradford
West Yorkshire
BD14 6ES
United Kingdom
Job description
Job responsibilities
To ensure the front of house service of meeting and greeting is welcoming and portrays the image of high quality, professional and patient focused care
To converse with patients and visitors by speaking clearly and precisely and with confidence both over the phone and face to face at the desk
To ensure a high focus on customer satisfaction by dealing with queries in a speedy and accurate manner applying sympathy and apathy as relevant
To work to the protocols with regard booking appointments, repeat prescriptions, ordering of patient transport including emergency ambulances and all other duties as explained to you by the Patient Services Manager
To deal with general queries and effectively liaise with clinicians and other staff as required
To support clinicians during their clinics by effectively dealing with their queries and tasks as requested. This may be the need for some stock in their rooms or to chase an appointment with the hospital or other ad hoc request
To support provide chaperoning service at request of clinician and or patient
To ensure patient confidentiality, including the use of the computer system and visibility of the screen as well as the transfer of written and verbal communication
To effectively liaise with colleagues both in the reception team and the backroom administration team
To undertake administrative duties as outlined by your line manager in line with the wider function the reception team provides to the practice. Such duties could range from ensuring consulting rooms are appropriately stocked, registering new and temporary patients, dealing with repeat prescription requests, ringing patients to confirm if they will be attending a clinic appointment, to filing and other general office duties.
Contribute to the overall performance of the Practice by providing administrative support in respect of performance targets including Quality & Outcomes Framework (QOF).
General
To challenge in a constructive way and actively seek new ways of working, constantly looking for improved processes and procedures across whole systems
To reduce waste in all forms including ensuring best use of staff time and skill mix as well as the use of consumables, materials, equipment and other resources such as ensuring surgeries run to full capacity
To be an advocate of the practice portraying a professional and corporate image at all times
To actively take part in relevant training and education sessions
Some duties may change in line with the needs of the practice. These will stay within reasonable scope to those outlined above and will be discussed with you at the time
Person Specification
Experience
Essential
Experience of working in a patient focused environment
Working knowledge of GP practice
An understanding, acceptance and adherence to the need for strict confidentiality
NVQ 2 or 3 Customer Service or equivalent
Experience of clinical Systems
Reception experience in General Practice or the NHS
GCSE English Language, Grade C or above or equivalent
Desirable
Working knowledge of Microsoft Office applications
Experience as a manager or team leader
Qualities and Attributes
Desirable
Communication skills, both written and verbal
Competent in the use of SystemOne
Competent with use of IT
Well developed IT skills
Ability to deal confidently and courteously with
people both in person and over the telephone
Ability to work flexibly as a team member
Able to work on own initiative and prioritise
workload
Empathetic, honest, caring, diplomatic and considerate
Change- management skills and ability to influence and support staff in managing change positively
Leadership skills including the ability to gain respect from staff and clinicians
Negotiation and conflict management skills
Able to work under pressure
Other:
Evidence of willingness to learn an develop
Highly motivated
Adaptable, innovative, forward thinking
Enthusiasm, with energy and drive
Professional and smart appearance
Willing to work flexible hours as necessary
Able to travel if required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.