Reception Manager

Role description

Job summary

Woodlands Medical Practice has an exciting opportunity for an experienced Reception Manager to join our friendly Practice team, working across all areas of the practice.

You will work closely and report to the Practice/Operations Manager. You will be an enthusiastic, motivated, and dynamic individual with a positive can-do attitude who is able to organise and co-ordinate a wide range of tasks often within tight timescales and work well under pressure.

This is an exciting role and time to be joining our expanding team.

Providing dedicated day to day administrative support to Practice/Operations Manager. Also providing regular support to the reception team Ensure all administrative and clerical requirements are provided in a timely and efficient manner in accordance with practice policies and procedures.

Main duties of the job

Working as part of the team and carrying out general reception and admin duties such as answer phones, triage accurex, emis, docman tasks, prescription requests, room check, match and allocate lab reports.

Set targets for achievement on reception and administrative work such as telephone answering, document management, etc and work with the management team in managing risk and reward.

Overseeing the administration and support operations of the practice

Line managing all reception-Admin staff

Identifying and delivering team training where required.

Reviewing and updating all administrative and reception policies and procedures as required

Managing all deliveries to the practice, ensuring adherence to the cold chain policy as necessary

Ensure staff are following practice policies, protocols and procedures and where necessary, conduct performance reviews

Manage complaints

To take key responsibility for excellent customer services and ensure excellent patient experience.

Ensure a culture of professionalism is maintained within the practice.

Ensure staff follow the practice code of conduct.

Monitor and promote the Friends and Family Test to gather patient feedback.

Deputize for the Practice-Operations Manager during their absence as required.

Stock check clinical and Admin

Triage Docman emails and letters before sending to the Clinicians

Audit e-RS worklist and complete tasks

Maintain and complete invoices for private work from 3rd parties.

About us

• Our clinical team comprises 1 GP Partner, 3 Salaried GPs, 1 Nurse Associate, 1 Physician Associate and a PCN Clinical Pharmacist.
• We have an excellent and supportive administration and reception team.
• Our management team consists of an Operations Manager and Finance Officer.
• Our wider administrative team includes Reception/Admin staff, 2 Medical Summarisers and a Care Coordinator.
• We are part of PCN 2, a large and innovative Primary Care Network, providing opportunities for collaborative working and service development.
• We are high QOF achievers and are committed to delivering high-quality patient care