Reception administrator

Role description

Job summary

This is a full-time Administrator post supporting the delivery of community-based services across the Fylde Coast. The post holder will work flexibly across a range of community reception desks, providing a welcoming, professional and efficient first point of contact for patients, visitors, clinical teams and partner services.

The role will involve receiving and directing patients, managing telephone and email enquiries, booking patients in on arrival, arranging follow-up appointments, updating patient information on Trust systems and supporting the smooth day-to-day running of reception areas. The post holder will also provide general administrative support to clinical teams as required, ensuring accurate communication, confidentiality and high standards of customer service at all times.

As the post requires cover across various Fylde Coast community sites, the ability to travel independently between locations is essential. Applicants must be a car driver with access to transport suitable for business use to meet the needs of the service and provide reception cover where required.

Please note this role will not be eligible for sponsorship as it doesn't meet the minimum salary requirements for a skilled worker visa, therefore you must have appropriate right to work in the UK or your application will not be progressed to the next stage of Recruitment.

Main duties of the job

This is a full-time Administrator post supporting the delivery of community-based services across the Fylde Coast. The post holder will work flexibly across a range of community reception desks, providing a welcoming, professional and efficient first point of contact for patients, visitors, clinical teams and partner services.

The role will involve receiving and directing patients, managing telephone and email enquiries, booking patients in on arrival, arranging follow-up appointments, updating patient information on Trust systems and supporting the smooth day-to-day running of reception areas. The post holder will also provide general administrative support to clinical teams as required, ensuring accurate communication, confidentiality and high standards of customer service at all times.

As the post requires cover across various Fylde Coast community sites, the ability to travel independently between locations is essential. Applicants must be a car driver with access to transport suitable for business use to meet the needs of the service and provide reception cover where required.

About us

Zero Tolerance Statement

At Blackpool Teaching Hospitals we are committed to zero-tolerance. The Trust will not tolerate any form of sexual assault, bullying, harassment and discrimination and we will all take responsibility to speak up if we see or experience it. 'Zero tolerance' means that every allegation of a sexual offence, bullying, harassment or discrimination will be treated seriously. The Trust has implemented policies and procedures to address any of these incidents and allegations. Every allegation will receive prompt, thorough, efficient, and independent investigation. Independent means that the investigation will be conducted from someone outside of the team, division or externally.

Values

BTH are committed to fostering a positive and inclusive work environment where every individual is respected, valued, and supported. We recognise that our greatest asset is our people, and we strive to attract and retain professionals who embody our core values. To address previous challenges and promote a culture of excellence, we are seeking individuals who align with our renewed commitment to these values: Caring , safe and respectful