Quality and Governance Facilitator

Job description

Job responsibilities

Main duties of the job

Incident Management: Administer the receiving, acknowledging, tracking, and initial review of all incidents and near misses on the InPhase system, allocating them to appropriate investigators and escalating urgent patient safety concerns.

Stakeholder Liaison: Act as a central point of contact to coordinate with Directorate Managers, clinical leaders, governance colleagues, and lead investigators regarding ongoing incident investigations and management of risks, PALS, claims/litigation and complaints.

Complaints Support: Manage and facilitate complaints, which includes organizing resolution meetings with complainants and proactively monitoring deadlines to ensure all official complaint responses are completed within established Trust KPIs.

Meeting Coordination: Organise and support divisional Quality & Safety Meetings as well as incident panels, ensuring agendas, minutes, action logs, and trackers are meticulously maintained and associated administration actions are completed effectively and in a timely manner.

Risk & Reporting Systems: Provide effective risk administration and help ensure high quality management, documentation and action completion, on the Trusts Risk Register.

Project Assistance: Support project planning for key governance and quality improvement projects in response to lessons learnt and Trust objectives.

Team Support: Provide cross-cover administrative support for Personal Assistants and other team members during periods of absence to ensure continuous service delivery.

Person Specification

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• GSCE Standard or Higher
• RSA 3 Typing / Word Processing or equivalent experience
• Good English Language Skills
• Business Administration NVQ Level 3 or equivalent experience

Desirable

• Minute Taking experience
• Secretarial Diploma or equivalent experience

Experience

Essential

• Minute Taking experience
• Microsoft Office Experience
• Ability to work as part of a team
• Experience in a similar role or equivalent knowledge

Desirable

• Previous Governance Secretarial Experience
• Medical Audio Typing
• Knowledge of Trust computer systems

Skills

Essential

• Excellent IT Skills
• Excellent organisational skills
• Ability to communicate professionally at all levels
• Excellent Word Processing and Keyboard skills
• Ability to organise workload effectively and prioritise
• Use of all Microsoft Office software, Word, Excel, Access, Powerpoint
• Ability to use initiative to solve problems
• Highly developed interpersonal skills
• Ability to use own initiative and work independently
• Capability to adapt to most situations
• Reliable and conscientious
• Ability to maintain control of stressful situations
• Able to work the hours and undertake duties required

Other

Essential

• Ability to travel across hospital sites when required
• Possess a friendly and approachable personality
• Comply with Trust policies and procedures at all times
• Ability and willingness to undergo further training for the post
• Maintain confidentiality at all times

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

To be agreed

St Helens

WA9 3DA

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/

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