Quality Administrator

Job summary

Do you have experience in providing effective and comprehensive administration support? We are recruiting an Administrator to support the Quality & Governance team, to join us on a bank basis who will speak to patients handling any complaints or concerns they have, manage all relevant paperwork, complete reports and support the safeguarding leads. The Quality and Governance team work dynamically across all divisions, your role will be to support different areas of the organisation as required.

Main duties of the job

• Responsible for administrative and clerical support, including running and distributing reports and independently actioning documents.
• Assist in the implementation and development of quality processes with the guidance and supervision of the team.
• Ensure the day-to-day needs and tasks of the team are met and actioned.
• Work as part of a team and independently to mange team and own workloads and ensure all deadlines are met.
• Prepare accurate, detailed reports, documents and minute taking using Excel, PowerPoint and Word.
• Ensuring confidentiality is maintained at all times.
• Support with the development of the patient experience and engagement strategy, supporting with events and projects relating to this.
• Support the administration of the Datix Electronic Risk Management system, full training provided.
• Assist with the organisation of governance related training events and support the organisation with any training as required both internal and external.
• Collaboratively be involved in supporting patient safety and providing assurance to regulators and commissioners

About us

Primary Care 24 (PC24) is a not-for-profit social enterprise established in 2004, predominately delivering NHS contracts. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients. Come join our proud team! This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.

Last verified against our ingestion on 18 October 2026; sponsor register dataset 2026-10-22.