Practice Manager

Job description

Job responsibilities

Purpose of the Role

The Practice Manager is responsible for the strategic, financial, workforce and organisational leadership of the practice. The post holder will work with GP Partners, senior clinical leaders and the management team to ensure the delivery of high-quality, safe, sustainable and financially viable primary care services.

The Practice Manager will provide leadership across all clinical and non-clinical functions, ensuring the practice meets contractual, regulatory and organisational requirements whilst driving continuous improvement and transformation.

Responsible For

• Operations Manager
• Clinical Lead
• GPs (non-clinical line management)
• Clinical Team Leaders (indirect)
• Nursing Teams (indirect)
• Patient Services Manager (indirect)
• Administrative and Secretarial Teams (indirect)
• All Practice Staff (through management structure)

Strategic Leadership

• Work with the Executive Manager to develop and deliver the practice strategy.
• Support partners in achieving organisational objectives.
• Lead transformational change programmes.
• Develop business cases and service development opportunities.
• Long-term sustainability planning
• Local contract management

Financial Management

• Manage staffing budgets and workforce expenditure.
• Monitor performance against budgets and financial plans.
• Identify opportunities for income generation.
• Support achievement of QOF, Enhanced Services and local contract targets.
• Produce financial and performance reports for Executive Manager and Partners.
• Work with Corporate Services Manager on cost improvement programmes

Clinical and Workforce Management

• Provide overall management oversight of clinical staff.
• Support clinical leaders in workforce planning.
• Lead Practice workforce strategy and succession planning.
• Develop staff wellbeing, engagement and retention initiatives.
• Oversee HR management processes.
• Manage complex employee relations matters.
• Retention strategy
• Work with Executive Manager on organisational development
• Co-ordinate GP trainees and Foundation Year doctors across Coastal sites, working with HR support.

Governance and Risk Management

• Senior Responsible Officer for complaints and lead complaints management processes.
• Oversee Significant Incident (SI) and RADAR investigations and resolution.
• Feed into Partnership risk register and take accountability for identifying and mitigating local practice risks.
• Ensure compliance with NHS regulations and contractual requirements.
• Work with Performance and Shared Services Manager to ensure CQC compliance and lead non-clinical CQC preparation and audit activity.
• Oversee Information Governance and Data Protection compliance.
• Deputise for Senior Information Risk Owner as required.
• Work with Compliance Officer to:
• ensure Data Security and Protection Toolkit oversight
• act as local practice Information Governance Lead
• maintain local GDPR compliance oversight
• maintain local Cyber security governance

Performance and Quality

• Lead practice performance analysis and reporting.
• Monitor operational, financial and clinical performance indicators.
• Ensure delivery of contractual targets and quality standards.
• Work closely with PCN to optimise practice representation at local neighbourhood level.

Policy and Compliance

• Develop and maintain local practice policies.
• Ensure employment policies are compliant and implemented.
• Maintain governance frameworks and assurance systems.
• Ensure legal and regulatory compliance.

Business Continuity and Emergency Preparedness

• Maintain and regularly test business continuity plans.
• Lead emergency preparedness arrangements.
• Reporting to Executive Manager, coordinate local practice responses to major incidents.
• Ensure resilience planning is in place.

External Relationships

• Represent the practice at PCN, ICB, commissioner and stakeholder meetings.
• Build effective relationships with community services, acute trusts and partner organisations.
• Develop collaborative working opportunities.
• Support contract negotiations and partnership working.

Transformation and Innovation

• Lead digital transformation initiatives.
• Support implementation of NHS national priorities.
• Drive service modernisation programmes.
• Promote innovation and efficiency improvements.
• PCN integration
• Estates development planning

Quality Improvement

• Population Health Management
• Health Inequalities strategy
• Patient engagement strategy
• Wider partnership projects as required

Person Specification

Qualifications

Essential

• Degree level qualification or equivalent senior management experience
• Management qualification or equivalent experience
• Evidence of continuing professional development
• GCSE (or equivalent) English and Mathematics

Desirable

• Master's Degree in Healthcare Management, Business Administration or Leadership
• Chartered Management Institute qualification
• NHS Leadership Academy Senior Leadership Programme
• CIPD qualification

Personal Attributes

Essential

• Inspirational leader.
• Highly professional and credible.
• Strategic and forward-thinking.
• Resilient and adaptable.
• Strong emotional intelligence.
• Highly organised and outcome-focused.
• Committed to continuous improvement.
• Demonstrates sound judgement and decision-making.
• Able to maintain confidentiality and integrity.
• Committed to patient-centred care and organisational excellence.

Desirable

• Entrepreneurial mindset.
• Strong networking and relationship-building abilities.
• Passion for innovation and transformation.

Skills and Abilities

Essential

• Exceptional leadership skills.
• Strategic planning and organisational development expertise.
• Strong financial and commercial awareness.
• Ability to influence at senior level.
• Excellent stakeholder management skills.
• Ability to lead and motivate multidisciplinary teams.
• Strong analytical and performance management skills.
• Excellent communication and negotiation skills.
• Ability to manage organisational risk effectively.
• Ability to lead transformation and service redesign.
• Strong report writing and board-level presentation skills.
• Ability to manage competing priorities and deadlines.

Desirable

• Advanced project and programme management skills.
• Experience of policy development.
• Coaching and mentoring skills.
• Experience developing organisational strategies.

Experience

Essential

• Significant senior management experience within General Practice or Primary Care
• Experience leading operational and strategic services
• Experience managing managers and senior staff
• Experience of financial management and budget oversight
• Experience of workforce planning and organisational development
• Experience managing complex complaints and investigations
• Experience working with senior stakeholders
• Experience leading organisational change

Desirable

• Experience of business case development
• Experience of mergers or service integration projects
• Experience of contract negotiations
• Experience of commissioning or provider collaboration
• Experience representing organisations externally

Knowledge

Essential

• Extensive knowledge of General Practice operations.
• Understanding of NHS Primary Care contracts.
• Knowledge of employment law and HR best practice.
• Understanding of CQC regulations and compliance requirements.
• Knowledge of information governance, GDPR and Data Protection legislation.
• Understanding of business continuity and risk management.
• Understanding of NHS financial and performance frameworks.
• Knowledge of workforce planning methodologies.
• Understanding of patient access and quality improvement principles.
• Understanding of safeguarding requirements.

Desirable

• Knowledge of Population Health Management.
• Knowledge of PCN DES and wider NHS strategic priorities.
• Understanding of digital transformation programmes.
• Knowledge of estates and infrastructure planning.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Coastal Partnership

Address

Joseph Kittle Centre

Hemsby Road

Martham, Great Yarmouth

Norfolk

NR29 4QG

United Kingdom

Employer's website

https://www.coastaldoctors.co.uk