Visa sponsorship Home Office sponsor register · Skilled Worker route

This role is listed by an employer that holds a live Home Office sponsor licence on the Skilled Worker route.

Salary for this role£38,488 – £46,852 a year

Health and Care route minimum£25,000 a year

Pay basisNational pay scales (NHS bands)

NHS roles fall under the Health and Care Worker route. Salaries set by national pay scales (NHS bands) at or above the relevant band rate typically meet the occupation's requirement.

Closest occupation match: SOC 4215, Personal assistants and other secretaries. Home Office going rate for this occupation: £33,400 a year.

Individual eligibility depends on personal circumstances. These figures are public reference information, not advice or a verdict on this job.

Role description

Job summary

As Personal Assistant (PA) to the Patient Experience Director (PED) the post holder will provide comprehensive administrative and business support, ensuring the Director's responsibilities are effectively managed. This includes managing a complex diary, correspondence, communication, coordination and delegation ensuring the Director receives a consistent and high-level of support.

The post holder will work closely with key colleagues and the senior leadership team to the Director. They will play a crucial role in ensuring the smooth and efficient operation of the Director's office, enabling the Director to focus on their extensive core responsibilities.

As PA you will need to be confident to self-initiate tasks, be a clear communicator and comfortable operating efficiently and effectively in a high-pressure environment.

Please be aware that should you be successful in this position, you will be hired to the job title of Personal Assistant, and this job title is advertised to attract the right skills needed for the role.

Main duties of the job

We are looking for an experienced personal assistant who is a strong team player, highly organised, and who has the ability to communicate effectively and professionally with a wide range of people.

Your duties will include but not limited to;

Complex diary and mailbox management
Meeting coordination
Travel arrangements
Monitoring and recording of annual leave/absences
Entering expense claims for Director
Respond to ad-hoc, non-routine requests by the Director and their direct reports effectively, professionally and in good time.

Meetings/events are held across various sites therefore some flexibility is required.

About us

NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS.

Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms -- enabling us to design and deliver high-quality NHS services.

In March 2025, the Government announced that NHS England and the Department of Health and Social Care will increasingly merge functions, ultimately leading to NHS England being fully integrated into the department.

If you currently work within the NHS and if successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR).This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in our offices.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

We cannot offer visa sponsorship for any vacancies.

Date posted

15 October 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£38,488 to £46,852 a year per annum (inclusive of London Weighting)

Contract

Fixed term

Duration

5 months

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

990-CNO-EC5544-E

Job locations

Wellington House

London

SE1 8UG

United Kingdom

Job description

Job responsibilities

Detailed job description and main responsibilities

Key responsibilities as PA to Director;

Diary Management: Managing a complex diary, balancing competing priorities, and coordinating travel arrangements.
Meeting Coordination: Preparing agendas, taking minutes, and following up on action items.
Correspondence: Handling internal and external communications, including emails and written correspondence.
Information Dissemination: Ensuring accurate and timely dissemination of information to relevant parties.
Administrative Support: Providing general administrative support, such as filing, data entry, and photocopying.
Team Support: Supporting other administrative staff and providing assistance when needed.
Confidentiality: Maintaining confidentiality of sensitive information.
Communication and Interpersonal Skills: Effectively communicating with a wide range of individuals, both internally and externally.
Organisation and Time Management: Managing workload effectively, prioritising tasks, and meeting deadlines.

You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents.

Secondments

Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.

Person Specification

Education / Training / Qualifications

Essential

Educated to RSA 3 / NVQ Level 3 in Business Administration or equivalent level of experience of working at a similar level in senior administration.

Knowledge and Experience

Essential

Experienced in providing PA, executive or senior administrative support.
Demonstrable experience dealing with sensitive and confidential information

Skills / Abilities

Essential

Experience of Microsoft software applications (outlook, word and PowerPoint etc.)
Excellent planning and organising capabilities, with exceptional attention to detail.
Good problem-solving skills
Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines.
Proficient note taking skills

Interpersonal Skills

Essential

Well-developed interpersonal and oral/written communication skills.
Able to maintain effective working relationships at all levels and with staff in other offices.