Performance & Quality Administrator

Job description

Job responsibilities

The Performance & Quality Administrator will provide a high-quality administrative service supporting the operational, quality and performance functions across Paediatrics and CAMHS. The post holder will work closely with managers, clinicians and multidisciplinary teams to ensure efficient administrative processes and accurate management of performance and quality information.

The successful candidate will be responsible for planning and organising meetings, preparing agendas and papers, taking accurate minutes and maintaining action logs to support delivery of key objectives and improvement programmes. They will coordinate a range of administrative activities, manage correspondence, maintain records and support effective communication across services.

A significant element of the role involves supporting performance and quality management activities. This includes collating and validating data, maintaining trackers and databases, monitoring deadlines, identifying data quality issues and escalating concerns appropriately. The post holder will assist in producing reports, dashboards, briefing papers and presentations that support service performance monitoring and quality improvement initiatives.

The role also supports governance, audit and improvement workstreams through the coordination of documentation, monitoring of actions and provision of administrative support to projects and reviews. The post holder will contribute to the preparation and distribution of service communications, including newsletters, posters and infographics.

Applicants should have substantial administrative experience, excellent organisational skills and advanced knowledge of Microsoft Office applications. Experience of working with sensitive information, managing competing priorities and supporting complex administrative processes is essential. Experience of performance, quality, audit or improvement activities within a healthcare setting would be advantageous.

The post holder will be expected to demonstrate excellent communication skills, a proactive approach to problem solving and a commitment to supporting continuous improvement and high standards of patient care. They will work in accordance with Trust values, policies and procedures, maintaining the highest standards of confidentiality, professionalism and customer service at all times.

Person Specification

Qualifications

Essential

• Diploma level / NVQ 3 in Administration & Business Studies or equivalent experience
• European Computer Driving Licence or equivalent experience/knowledge

Desirable

• RSA Stage III Typewriting/Word Processing or equivalent
• AMSPAR Diploma

Experience

Essential

• At least three years' administrative experience.
• Experience of dealing with sensitive and distressing issues.
• Experience of dealing with multi-disciplinary teams and external agencies.
• Experience of using Microsoft Office packages e.g. Word, Excel and Outlook.
• Experience of setting up and maintaining office systems.

Desirable

• Previous experience of working in a similar role
• Previous experience of working in the NHS or a healthcare setting.
• Experience of collating, validating, interpreting or presenting data to support performance, quality, audit or improvement work.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Somerset NHS Foundation Trust

Address

Foundation House

Wellsprings Road

Taunton

Somerset

TA2 7PQ

United Kingdom

Employer's website

https://www.somersetft.nhs.uk/