People Services Coordinator

Job description

Job responsibilities

Recruitment

• Advertise roles on NHS Jobs, Recruit, Indeed, LinkedIn and any other relevant job sites
• Manage and administer the selection process from shortlisting to setting up interview, ensuring clear communication with hiring managers at all times
• Develop and manage candidate relationships through ongoing communications to maintain interest in role during onboarding process
• Carry out the full onboarding process for new clinical and non-clinical staff, in accordance with CQC requirements
• Identify employment status (i.e. FTC, Independent Contractor, Zero Hours) and ensure necessary documents are collated and validated
• Ensure the Recruitment Trackers and HRIS are kept up to date at all times

HR Coordination

• Employee lifecycle: ensuring completion of induction for new starters, contract variations and processing leavers questionnaires
• Learning and development: work alongside Learning and Development Lead to support with the administration and coordination of our training plan and of the Learning Management System to ensure that all staff have engaged appropriately with statutory and mandatory training
• Maintenance of HRIS: Ensure documents are maintained securely as per ABC Policy and employee information is kept up to date on Cezanne and within personal files
• Liaison with payroll: Update payroll with new starters, leavers and any changes to staff terms and conditions. Support payroll in understanding employment status for each member of staff
• Support People Services Business Partners in maintaining the job descriptions library, induction tools and employee handbook
• People Services customer service:

o Offer assistance to ABC employees regarding the HRIS

o Provide first line advice and guidance on basic people management queries such as probation reviews, absence management and signposting to policies

o Offer advice to line managers on People Services policies and processes

o Support line managers to ensure 1:1s and appraisals are taking place as per ABC Policy

Reporting

• Produce and distribute routine and ad-hoc reports from HRIS, trackers and other reporting mechanisms as required
• Support the People Services Business Partners in the administration of the employee engagement and exit survey process including issuing regular communications, following up on action plans, report distribution and central collation and communication of results

Other Duties

• Support on People Services projects as and when required
• Collate feedback where possible
• Comply with the organisations directives, policies and procedures and those in the Staff Handbook
• Comply with GDPR at all times
• Undertake any other additional administrative duties appropriate to the post as requested by ABC

Person Specification

Knowledge, Skills & Abilities

Essential

• Knowledge of latest UK employment law and HR practices
• Strong customer focused attitude
• Demonstrable experience in dealing with the public and dealing with sensitive and confidential information
• Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, and PowerPoint
• Good working knowledge of using HRIS
• Understanding of Confidentiality and Data Protection Act
• Understanding of CQC Governance procedures and requirements to work in healthcare roles
• Excellent written and verbal communication skills
• Ability to work flexibly, use initiative, prioritise workload and delegate
• Excellent customer service skills
• Confidence in working remotely and using technology to facilitate this
• Ability to work to deadlines and to deliver on objectives

Desirable

• Knowledge of NHS
• Commitment and evidence of Continuing Professional Development (CPD)

Other

Essential

• Champion of equality and valuing diversity
• Ability to maintain trust
• Professional, calm, and efficient manner
• Positive and flexible approach to work

Qualifications

Essential

• Level 3 CIPD qualified or equivalent experience

Experience

Essential

• Experience working in a People Services/HR role including carrying out pre-employment checks such as DBS applications, referencing etc.
• Experience working as part of a team and working independently
• Experience of client facing roles and customer service

Desirable

• Experience of working in healthcare
• Good knowledge of CezanneHR and Kallidus (learning management system)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Alliance for Better Care CIC

Address

Horley Health Hub

120 Victoria Road

Horley

Surrey

RH1 1EB

United Kingdom

Employer's website

https://allianceforbettercare.org/