Jobs Sussex Primary Care Patient Services Manager
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Patient Services Manager

Sussex Primary Care
Brighton, BN2 4GF Posted 27 October 2026 Apply by 26 November 2026
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Visa sponsorship Home Office sponsor register · Skilled Worker route

This role is listed by an employer that holds a live Home Office sponsor licence on the Skilled Worker route.

Salary for this role£17 a year
Health and Care route minimum£25,000 a year
Pay basisNational pay scales (NHS bands)

This occupation falls under the Health and Care Worker route. Salaries set by national pay scales (NHS bands) at or above the relevant band rate typically meet the occupation's requirement.

Closest occupation match: SOC 1171, Health services and public health managers and directors. Home Office going rate for this occupation: £50,300 a year.

Individual eligibility depends on personal circumstances. These figures are public reference information, not advice or a verdict on this job.

Role description

Job summary

We are seeking a proactive and experienced Patient Services Manager to join our team for 30 hours per week (£16.50 per hour). This newly created role will strengthen the management structure of the practice, providing leadership and support to patient-facing services. The successful candidate will help drive service improvements, enhance operational efficiency, support staff development, and contribute to a positive patient experience. This is an exciting opportunity to play a key role in the ongoing development of the practice while helping to create a supportive and effective working environment.

Main duties of the job

About the Role

We are seeking an experienced and motivated Patient Services Manager to join our practice team. This newly created role will provide leadership and support across our patient-facing services, helping to ensure the smooth day-to-day running of the practice and delivering an excellent patient experience.

As Patient Services Manager, you will lead and support the administrative and reception functions of the practice, ensuring patients receive an efficient, professional, and high-quality service. You will work closely with the Practice Manager to oversee day-to-day operations, develop staff, manage workflows, and drive continuous improvement across patient-facing services.

Key Responsibilities

  • Lead and support the administrative and patient services team.
  • Manage staffing rotas, annual leave, and day-to-day operational cover.
  • Oversee administrative processes including coding, prescriptions, correspondence, and task management.
  • Support staff development through induction, supervision, appraisal, and training.
  • Ensure high standards of patient communication across telephone, email, website, and social media channels.
  • Contribute to service development and continuous improvement initiatives.
  • Support the Practice Manager with complaints, investigations, and operational projects.
  • Foster a positive, collaborative, and patient-centred culture within the team.

About us

Sussex Primary Care run a number of GP Practices across Sussex providing excellent primary care in the heart of the community. We are a learning organisation that listens to our team of staff, patients and partners to guide our future. At the heart of our vision are our patients and their needs.

Be patient-focussed in everything we do

Support staff to be the best they can be

Innovate, learn and evaluate

Details

Date posted

27 October 2026

Pay scheme

Other

Salary

£16.50 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

U0087-26-0042

Job locations

Sussex Primary Care

The Avenue Surgery

1 The Avenue

Brighton

BN2 4GF

United Kingdom


Job description

Job responsibilities

  • Oversee and ensure the delivery of activities within the administrative team such as coding, managing tasks, processing letters and prescriptions.
  • Take a lead role in accurate coding, invoicing, delivery of income targets, and supporting patient list growth.
  • Ensure efficient service delivery to patients.
  • Manage the daily rota to ensure optimum cover is achieved.
  • Lead, motivate and develop the administrative team, promoting good staff relations and effective performance.
  • Actively undertake supervision and appraisals, including objective setting and staff development.
  • Support staff with their personal development and help them reach their potential.
  • Delegate work appropriately and effectively.
  • Manage the induction, training and onboarding of new staff.
  • Manage the administration team's mandatory training and e-learning compliance.
  • Manage annual leave, sickness absence and workforce planning to maintain adequate service cover.
  • Ensure patient-facing communications are accurate, accessible and up to date (website, social media, patient information, etc.).
  • Support the Practice Manager with complaints, investigations and service improvement activities.
  • Use own initiative to organise workload and ensure effective operation of the administrative function.
  • Provide leadership support during periods of high demand, absence or vacancy, including operational cover where required.
  • Liaise effectively with secondary care, social services and other stakeholders to support patient care and service delivery.

    • Person Specification

    Qualifications

    Essential

    • GCSE Grade A-C in English and Maths

    Desirable

    • Leadership and Management qualification

    Skills and Knowledge

    Essential

    • Multi-tasking
    • Working with and Meeting deadlines
    • Excellent communication skills
    • Good computer skills including Word, Excel, Outlook (mail merge) and other databases.
    • To be able to prioritise urgent work and complete in a timely manor

    Experience

    Essential

    • To have supervisory experience.
    • Working in an office environment
    • Working without direct supervision
    • Managing large work load
    • Managing time sensitive workload
    • To have experience working with the general public
    • To be able to work in an organised and efficient way
    • To be able to work flexibly
    • To have a sound telephone manor
    • To be able to apply tack and diplomacy when working with patients
    • To be calm and non-judgemental

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Employer details

    Employer name

    Sussex Primary Care

    Address

    Sussex Primary Care

    The Avenue Surgery

    1 The Avenue

    Brighton

    BN2 4GF

    United Kingdom


    Employer's website

    http://www.sussexprimarycare.co.uk/

    Interested? Apply while it's open. Closes 26 November · Sussex Primary Care has 3 other sponsored roles if this one goes.
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