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This role is listed by an employer that holds a live Home Office sponsor licence on the Skilled Worker route.
Salary for this roleNot listed
Health and Care route minimum£25,000 a year
Pay basisNational pay scales (NHS bands)
NHS roles fall under the Health and Care Worker route. Salaries set by national pay scales (NHS bands) at or above the relevant band rate typically meet the occupation's requirement.
Individual eligibility depends on personal circumstances. These figures are public reference information, not advice or a verdict on this job.
Role description
Job summary
We are looking for an enthusiastic, motivated and highly skilledOperations Leadto join our friendly, caring and innovative general practice team. You will be working within a management team, alongside our Business, Assistant Business Manager and the GP Partners.
Honeypot Medical Centre is a forward-looking, innovative GMS general practice, serving a population of approx. 19,000 patients. We believe in retaining the traditional values of general practice, including a strong patient-centred ethos, while embracing innovation and technology to provide a general practice fit for the future. We embrace skill-mix with an extensive team, including GPs, advanced nurse practitioners, practice nurses, pharmacists, first contact physiotherapists, paramedic, physician associate, social prescribing link workers and health care assistants. We are a training practice approved to train GP registrars, F2 doctors and medical students and are committed to training the future generation of doctors and GPs. We are an integral member of our Primary Care Network and our Senior Partner is the Clinical Director. We have newly built modern, attractive premises and our own staff car park. We have an additional branch site just 200 yards away.
Main duties of the job
Job Summary:
1.To provide ensure the effective and efficient operational management of the practice, optimising efficiency and delivery of accessible and quality patient services.
2.To provide effective day to day management and motivation of admin staff within the practice.
3.To develop and maintain individual and team performance.
4.To provide guidance to the partners on any NHS developments and legislative changes which may affect the operational management of the practice
5.To ensure compliance with CQC on operational matters and any other relevant legislation relating to the operations of the practice.
6.To contribute to the practice achieving its long term strategies and key performance indicators.
7. Accountable to the ManagementPartners ofthe practice and working alongside the Business Manager.
About us
Honeypot Medical Centre is a forward-looking, innovative GMS general practice, serving a population of approx. 19,000 patients. We believe in retaining the traditional values of general practice, including a strong patient-centred ethos, while embracing innovation and technology to provide a general practice fit for the future. We embrace skill-mix with an extensive team, including GPs, advanced nurse practitioners, practice nurses, pharmacists, first contact physiotherapists, physician associate, paramedic, social prescribing link workers and health care assistants. We are a training practice approved to train GP registrars, F2 doctors and medical students and are committed to training the future generation of doctors and GPs. We are an integral member of our Primary Care Network and our Senior Partner is the Clinical Director. We have newly built modern, attractive premises and our own staff car park. We have an additional branch site just 200 yards away.
Details
Date posted
28 October 2026
Pay scheme
Other
Salary
Depending on experience
NHS pension scheme
Contract
Permanent
Working pattern
Full-time
Reference number
A1952-26-0011
Job locations
404 Honeypot Lane
Stanmore
Middlesex
HA7 1JP
United Kingdom
Job description
Job responsibilities
Main Duties/Key Tasks
Monitoring and management of practice administrative rota
Ensuring admin staff rota completed general rota to be constantly updated depending on staff changes, and weekly rota to be completed a week in advance and discuss and issues arising with Partners and Business Manager.
Ensure adequate staff on a daily basis for opening and closing of practice premises
Monitoring and management of practice administrative processes
To ensure daily management of generic mailbox completed
Daily review and management of various areas of staff administrative workload and ensure timely completion and that backlogs are not developing - pathlinks, clinical correspondence (Clinical correspondence scanning and distribution etc.), registrations processing prescription requests, referrals, GP links, individual staff PNs etc. and to devise strategy to clear any backlog and manage workflow.
Daily administrative stats to be sent to Partners and Business Manager by email
Workflow administration for patient registrations, amendments and deductions, amendments, FP69, FP22, deductions and rest of GP links
Regular monitoring of summarising workload and backlog management
Monitoring of process of patient referrals including advice and guidance and monitoring ERS worklist to ensure all work completed on a timely basis and no backlogs arising
Monitoring of call handling by call centre staff. Regular checking of Surgery Connect wallboard through the day to ensure prompt call handling throughout the day.
Download and share Surgery Connect stats with Partners and Business Manager and analyse and action to ensure excellent call handling performance by all staff and address any under-performance
Staff Induction, training and supervision
Induction of administration staff
Training admin staff on customer service, call handling and resolving any queries
Supervision of administrative staff and address issues arising
Line management of administrative staff
To develop and maintain effective communication between teams within the practice, leading on Team meetings.
Patient communications, liaison and complaints
Complaints to act as first point of contact Complaints lead supported by the Partners and PracticeBusiness Manager. To promptly address and try to resolve verbal complaints in real time
To follow the practices complaints policy for written complaints
Draft responses to web patient feedback e.g. NHS choices, Google
Provision of General Practice Services in line with GP Contract
Full knowledge of and keeping up to date with GP contract and implementing provision of services in line with this
Human Resources
To ensure that the practice is staffed with appropriate numbers of reception/administrative staff throughout the day,
To ensure that all training, development and induction of reception/administrative staff is undertaken in line with practice policies and procedures ensuring excellent customer care.
CQC Compliance
To ensure compliance of operational elements of CQC requirements within the surgery in real time, ensuring appropriate systems and processes are in place, with regular monitoring
This includes ensuring health and safety and information governance/GDPR compliance
Support the Partners through any inspection visits from the CQC.
Implement and follow up any action or improvements required by the CQC in order to maintain registration.
To troubleshoot and address any day to day operational problems within the premises e.g. malfunction of equipment
To participate in relevant management meetings ensuring minutes are produced in a timely fashion
To ensure that significant event reviews relating to operational matters are carried out in an effective manner and learning is embedded into the practice
To plan, manage and review all practice policies, systems and procedures ensuring efficient and effective work process
To carry out any other operational tasks as requested by GP Partners or Practice Business Manager
Person Specification
Qualifications
Essential
Attention to detail and accuracy in all tasks
Excellent verbal and written communication skills
Ability to work autonomously
Excellent organisational and time management skills
Ability to meet tight deadlines
Flexible approach
Team player
Problem solving skills
Motivational leadership skills
Project management
Previous experience within an medical centre or other health related environment
Experience in supervising taff
Experience
Essential
Previous experience within an medical centre or other health related environment
Excellent organisational and time management skills
Excellent verbal and written communication skills
Excellent IT skills - professional packages
Ability to work autonomously
Experience in staff supervision and management
Desirable
Experience of working in a GP practice and knowledge of GP practice systems, operations, business, compliance and policies.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.