Operations & Automation Associate

ABOUT NOUS

Nous is an AI agent that takes some of the load of life; making good decisions and acting for our users in areas where they’re not the experts or aren’t paying enough attention. We've started with optimising bills, where we're already saving households thousands, and are now expanding into new categories. Similar to how Amazon picked books as its first category and grew from there.

We’re growing fast, and it's working. 20x YoY growth makes us one of the fastest scaling startups in the UK. And NPS of +70 (higher than Apple) shows that our users love it.

We've just launched two more novel new products (on top of our existing bill optimisation). Insurance: we're the first to get the regulatory approval and build the tech to actually do the full insurance discovery and purchase journey as an agent for the user (not just give them a link to the best deal). Subscription management: lots of companies use Open Banking to draw pretty graphs – we're the first to use it to actively save people money starting by cancelling unwanted subscriptions for them.

It would be easy to look at this and think we've got it all figured out. But we've only scratched the surface; our ambitions are SO much higher.

We’re building a new category of product which is hard, so we’ve stacked the deck in our favour: an experienced founding team with multiple exits, and investors including the founders of Monzo, Wise, Booking.com http://Booking.com, lastminute.com http://lastminute.com, Onfido, Funding Circle, Tide, Habito and more.

Still - the problems we’re solving are hard. ‘Talk is cheap’ applies to agents too. To have REAL impact, agents need to break out of the sandbox and take action in the real world where there are consequences. This means solving all the hard, thorny, interesting, frustrating problems the real world has to offer.

THE ROLE

What Nous does for members can feel simple: helping them understand their bills, save money, and avoid admin. Delivering that reliably at scale is much harder.

You’ll join the Operations team at the heart of the business, working on the difficult real-world problems that sit between our members, our product, external suppliers and the systems that make Nous work.

This is not a traditional customer operations role. You’ll spend time close to our members, understanding their questions, investigating things that have gone wrong and learning in detail how our service works. We think that matters: the best systems are usually built by people who have seen the underlying problems first-hand.

But we don’t want you simply to get faster at doing manual work. We want you to spot the pattern, understand why the problem exists, and help build a better way of doing it.

That might mean redesigning a process, building an automation, using AI to remove repetitive work, querying data to understand what is happening, improving an internal tool, or working with Product and Engineering on a more fundamental fix.

You don't need to arrive knowing all of the tools we use. We care much more about how quickly you learn them.

We’re looking for someone early in their career who is unusually curious, quick to learn and good at figuring things out. You might already have built automations or small products yourself. You might instead have worked in operations, consulting, product, analytics or another demanding environment and found yourself constantly looking for better ways to do things.

Either way, we want someone who gets excited by a problem they don't immediately know how to solve.

You’ll have a lot of support from experienced operators, engineers and product people, but also be given a lot of responsibility unusually early in your career. The aim is for you to quickly become someone who can take an undefined operational problem, understand it properly and build a robust solution.

It’s a rare chance to learn how a fast-growing technology company actually works from the inside while building the systems that allow it to scale.

ABOUT YOU

You’re smart, curious, ambitious and unusually high-agency.

You don't need a long list of technical tools on your CV. We care much more about how you think, how quickly you learn and what you do when you encounter something you don't understand.

You’ll probably thrive here if you:

- Have roughly 1–3 years of experience in a demanding environment such as a startup, operations, consulting, product, analytics or similar

- Learn unusually quickly and enjoy tackling problems you haven't seen before

- Are technically curious and actively experiment with AI and new tools to make yourself more effective

- Have evidence that you like building things, whether that's automations, side projects, spreadsheets, scripts, internal tools, processes or something completely different

- Are comfortable getting into the detail and tracing a problem until you understand what is really happening

- Can take something messy and ambiguous and impose structure on it

- Are naturally empathetic and enjoy understanding what a customer actually needs

- Communicate clearly and directly

- Are comfortable working directly with customers and frontline problems, and see that as a source of insight

- Take ownership rather than waiting to be told exactly what to do

This role is ideal for someone early in their career who wants a steep learning curve, real responsibility and the chance to work as part of a team solving difficult problems.