Office Manager/Support

About FRP

FRP is a leading national business advisory firm based in the UK. With over 900 team members, including more than 100 partners, we specialise in Corporate Finance, Debt Advisory, Forensic Services, Financial Advisory, Restructuring Advisory and Real Estate Advisory . Operating from 35 offices across the UK, Isle of Man and Cyprus, we are dedicated to helping clients navigate complex and difficult situations to create, preserve, and recover value.

Our approach is known for being honest, clear, and considered. We provide strategic solutions that cater to a broad range of businesses, from multinational organisations to small enterprises. Our commitment is to deliver expert advice and support, ensuring our clients can make informed decisions and achieve their goals.

Job type

Permanent - Full Time or Part Time - Onsite (8.30am or 9.00am start)

Role overview

This is an opportunity to join FRP's professional support team in East Anglia. Based in Norwich, the Office Manager / Support will help ensure the smooth day-to-day running of an office of more than 25 people, while providing proactive administrative and organisational support to local partners and the wider team across Norwich, Cambridge and Ipswich.

The role combines office management, administration, client service and business development support. The successful candidate will be a trusted point of contact who is professional, discreet and organised, with the ability to manage competing priorities in a busy office environment.

Key Responsibilities

Manage front of house, telephone enquiries, incoming and outgoing post, couriers and day-to-day office administration

Maintain a professional and welcoming office environment, ensuring reception, meeting rooms and shared areas are clean, well presented and appropriately stocked

Manage kitchen supplies, stationery, repeat orders and relationships with external suppliers

Coordinate internal and external meetings, including room bookings, virtual arrangements, agendas, minutes and action logs

Provide proactive administrative support to local partners and the wider team, including correspondence, reports, presentations, deadline tracking and support during peak periods

Assist with billing administration, invoices, expenses and client-related processes

Support client onboarding and engagement administration, including file openings, anti-money laundering checks and conflict checks where required

Maintain Microsoft Dynamics CRM and contact databases

Support client meetings, hospitality, marketing, events and wider business development activity

Undertake first aid and fire marshal responsibilities as required

Significant experience in office management or workplace administration, including responsibility for office operations and external suppliers

Experience supporting senior stakeholders and wider teams, ideally within a professional services environment

Experience coordinating multiple priorities and stakeholders at the same time

Experience using CRM systems and document management platforms is desirable

Experience supporting business development, events or proposal activity is desirable

Knowledge of consultancy or professional services operations is desirable

Skills and Knowledge

Excellent organisational and time management skills, with the ability to prioritise effectively in a fast-paced environment

Clear and confident written and verbal communication skills

Strong attention to detail and accuracy

Ability to work independently, use initiative and manage changing priorities calmly

Strong relationship-building and customer service skills

Advanced Microsoft 365 skills, including Outlook, Word and PowerPoint

Experience using Microsoft Teams, Microsoft Dynamics, SharePoint and Copilot is desirable

Personal Attributes

Professional, confident and approachable

Dependable, trustworthy and discreet

Proactive and solutions-focused

Flexible, adaptable and calm under pressure

Collaborative, positive and willing to support the wider team

Tactful and diplomatic when handling sensitive information

Our Values

Straightforward : We provide clear, no-nonsense advice

Confident : Our guidance is backed by expertise and evidence

Pragmatic : We focus on practical solutions and tangible outcomes

Real : We are professional yet approachable, understanding the challenges our clients face

Our Commitment to You and the Environment

At FRP Advisory Group, sustainability is integral to our strategy and operations. Our sustainability depends on building and maintaining meaningful, long-term relationships with all our stakeholders - including our employees, clients, and local communities - while also reducing our impact on the natural environment.

We are always striving to improve in all areas - whether it’s our people, our clients, our planet or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape.

We are committed to fostering an inclusive, equitable, and diverse culture for our people. We maintain an Equal Opportunities Policy, ensuring that recruitment and employment decisions are based solely on the skills and experience required for our professional services - regardless of ethnicity, race, sexual orientation, disability, or any other protected characteristic. We believe every individual should have the opportunity to thrive.

Our learning and development programmes enable us to invest in growing our employees’ careers. We aim to empower our team members to each achieve their potential.

We are committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We are emotionally invested in our clients right from the beginning.