Verified Skilled Worker sponsor
MHSPA Mental Health Advisor
West London NHS Trust
Home Office register entry: West London NHS Trust, Southall
Visa sponsorship
This role is listed by an employer that holds a live Home Office sponsor licence on the Skilled Worker route.
Closest occupation match: SOC 2235, Registered mental health nurses. Pay for this occupation is set by national pay scales (NHS bands), so no single Home Office going rate applies.
This occupation falls under the Health and Care Worker route. Public reference figures for that route: the general salary minimum is £25,000 a year, and salaries set by national pay scales (NHS bands) at or above the relevant band rate typically meet the occupation's requirement. Individual eligibility depends on personal circumstances. These figures are public reference information, not advice or a verdict on this job.
Role description
Job summary
The role of Mental Health Advisor (Telephone Support) offers an exciting opportunity to make a real difference every day. You'll be at the heart of our 24/7 Mental Health Single Point of Access (SPA), providing compassionate, first-line advice and support to people in distress, as well as carers and professionals seeking guidance.
Using your strong communication and customer service skills, you'll respond to calls, emails, and future text-based enquiries, helping individuals feel heard, safe, and supported.
This is a fast-paced, varied, and rewarding role for someone who thrives under pressure, enjoys helping others, and is passionate about improving mental health care
Main duties of the job
The West London NHS Trust Single Point of Access (SPA) provides 24/7 mental health support for people in crisis, as well as carers and professionals seeking advice.
As a Mental Health Advisor, you'll be the first point of contact for individuals reaching out for help. You'll provide advice, support, and information by phone and email, helping people stay safe and access the right care when they need it most.
Working alongside clinical colleagues, you'll assist with triage, manage sensitive and high-pressure situations, and ensure accurate recording of information. You'll receive full training, clinical supervision, and ongoing support.
This is a rewarding and fast-paced role within a 24/7 service, requiring empathy, resilience, and strong communication skills.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative
Details
Date posted
11 September 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£33,262 to £36,027 a year per annum inclusive of HCAS (Outer)
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
222-LS-Man-196
Job locations
St Bernards
Uxbridge Road
London
UB1 3EU
United Kingdom
Last verified against our ingestion on 14 September 2026; sponsor register dataset 2026-09-09.