Visa sponsorshipHome Office sponsor register · Skilled Worker route
This role is listed by an employer that holds a live Home Office sponsor licence on the Skilled Worker route.
Salary for this role£13 a year
Health and Care route minimum£25,000 a year
Pay basisNational pay scales (NHS bands)
NHS roles fall under the Health and Care Worker route. Salaries set by national pay scales (NHS bands) at or above the relevant band rate typically meet the occupation's requirement.
Individual eligibility depends on personal circumstances. These figures are public reference information, not advice or a verdict on this job.
Role description
Job summary
St Johns House Medical Centre has an
exciting opportunity for a new team member to join our established, friendly
and dedicated hard working team.
We
are a large practice, working from purpose-built modern premises in St Johns. We are
looking for a flexible, hard working and reliable person, who enjoys contact
with the general public and is able to offer excellent communication and customer service skills.
It
is a varied and interesting role, covering medical reception and administrative
duties. Ideally you should have experience of working as a receptionist, within a healthcare setting and be educated to GCSE level or equivalent .
However, full training will be
given.
The position is for 29 hours (PT) per week with set days and set hours Monday to Friday is detailed below:
Monday: 8:00-17:00
Tuesday: 13:00-17:00
Wednesday: 14:30-18:30
Thursday: 13:00-17:00
Friday: 8:00-17:00
Monday & Friday to include a 30 minute unpaid lunch break.
If
you would like an informal discussion about the roles, please contact Practice Manager Deb Gregory on 01905 740006.
Previously applicants need not apply.
Main duties of the job
The role of Medical Receptionist includes answering the telephone, actioning online triage requests and speaking with patients face to face to assist patients with queries. As a practice we use a care navigation system to ensure we guide patients to the correct service at the first contact.
You will work with a team and rotate duties either in the call centre or on the main reception desk.
Daily duties such as: Booking appointments face to face, over the phone or via online triage, including signposting to ensure the patient is booked with the right person, in the right place at the right time.
Receiving and recording requests for home visits, district nurse visits, telephone consultations and taking messages.
Helping to assist with general enquiries.
Answer incoming calls in a timely manner as per practice protocol.
Ensuring everything is set up for the day.
The above list of duties is not exhaustive and may be subject to change as deemed necessary
Full training will be given.
About us
We are a large, friendly, forward thinking team. Our clinical team is made up of doctors, pharmacists, advanced clinical practitioners, practice nurses, pharmacists and health care assistants.
Our administrative team is made up of secretaries, receptionists, read coders and scanners.
We all strive to do the best for our patients and give excellent customer service.
Details
Date posted
13 October 2026
Pay scheme
Other
Salary
£12.71 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A2306-26-0002
Job locations
299 Bromyard Road
Worcester
WR2 5FB
United Kingdom
Job description
Job responsibilities
Job Responsibilities:
Ensure an effective and efficient reception service is provided to
patients and any other visitors to the practice.
To have a thorough knowledge of appointment procedures and adapt
to changes.
Deal with all general enquiries, explain procedures and make new
and follow-up appointments.
Using your own judgement and communication skills, ensure that
patients requiring urgent medical attention are offered appropriate and
timely appointments.
Explain practice arrangements and formal requirements to new
patients and those seeking temporary cover, and ensure procedures are completed.
Receive and make telephone calls as required. Divert calls and take messages, ensuring
accuracy of detail and prompt appropriate delivery.
Accept requests for home visits according to practice procedures.
Action repeat prescription requests as required and within
practice procedures.
Advise patients of relevant charges for private (non General
Medical Services) services, accept payment and issue receipts.
Enter patient information on to the computer as required.
Patient notes and correspondence:
Retrieve and re-file records as required, ensuring
strict alphabetical order is adhered to
Ensure correspondence, reports, results etc. are
filed promptly and in the correct records, ensuring that all recent
correspondence is available when patients are seen.
Ensure records are kept in good repair, with all
necessary information on the outside cover clearly visible.
Premises:
Make all necessary preparations to receive
patients.
Carry out end of day procedures as listed.
Ensure that all new patients are registered onto the computer
system promptly and accurately
Undertake any other additional duties appropriate to the post as
requested by the partners or the practice manager.
Administration Tasks:
To carry out administration tasks as per the receptionists rota.
Person Specification
Experience
Essential
Experience of working in a public reception environment
Experience of Microsoft Office software
Experience of dealing with the public/patients
Desirable
Experience of working in general practice
Experience of clinical systems, such as Emis Web, Docman & accuRx
Experience of telephone switchboard operation
Qualifications
Essential
Educated to GCSE level or equivalent
Experience working with the general public
Excellent communication skills
Strong IT skills
Excellent telephone manner
A demonstrable commitment to professional development
Respond to queries in a courteous, timely and efficient manner via a range of communication methods including text, telephone, letter and email, occasionally face-to-face
Desirable
Experience in Microsoft Office
Recognised qualification in customer care
Qualities/Attributes
Essential
An understanding, acceptance and adherence of the need for strict confidentiality
Ability to use own judgement, resourcefulness and common sense
Ability to work without direct supervision and determine own workload priorities
Ability to work as part of an integrated multi-skilled team
Pleasant and articulate manner
Able to work under pressure
Able to work in a changing environment
Able to use own initiative
Flexibility of working hours/able to work at the desired times
Desirable
Car driver, with a clean licence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
