Medical Receptionist

Job description

Job responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Process repeat prescriptions, ensuring they are processed accurately and efficiently

e. Signpost patients to the correct service

f. Initiating contact with and responding to, requests from patients, team members and external agencies

g. Read code data on EMIS Web

h. Photocopy documentation as required

i. Data entry of new and temporary registrations and relevant patient information as required

j. Input data into the patients healthcare records as necessary

k. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

l. Manage all queries as necessary in an efficient manner

m. Carry out system searches as requested

n. Maintain a clean, tidy, effective working area at all times

o. Monitor and maintain the reception area and notice boards

p. Support all clinical staff with general tasks as requested

In addition to the primary responsibilities, the medical receptionist may be requested to:

a. Partake in audit as directed by the audit lead

b. Support administrative staff, providing cover during staff absences

c. Action incoming emails when necessary

d. Scanning of patient related documentation and attaching scanned documents to patients healthcare records

e. Complete opening and closing procedures in accordance with the duty rota

f. Ordering and monitoring of stationery supplies

Person Specification

Experience

Essential

• Experience of working with the general public

Desirable

• Experience of administrative duties
• Experience of working in a health care setting

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite and telephone manner
• Competent in the use of Office and Outlook
• Effective time management
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving
• Ability to follow policy and procedure

Desirable

• EMIS user skills

Qualifications

Essential

• Education to GCSE level or equivalent

Desirable

• GCSE Maths and English
• AMSPAR Receptionists Qualification
• NVQ Level 2 in Health and Social Care

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Central Park Surgery

Address

Central Park Surgery

Balfour Street

Leyland

PR25 2TD

United Kingdom

Employer's website

https://www.centralparksurgeryleyland.co.uk/