London - Front of House and Security Brand Ambassador (STARS) - Wardour Street

Role description

Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer’s people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.

We combine best in class, impeccable Front of House services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients.

Learn more about the Security Trained Assistance and Reception Services (STARS) Program here: https://www.securitas.uk.com/services/on-site/stars/

We have a fantastic and exciting opportunity for an energetic & creative Front of House/Security, Brand Ambassador to join our STARS team. Working for one of our high-profile clients in London, W1F 8FY. STARS at Securitas provide a “two roles in one" service to our clients, their staff, visitors and customers.

This is more than a Front of House, reception role. You’ll be the face of the building, setting the tone for every interaction and ensuring a five-star experience for employees, visitors and contractors — all while maintaining a safe and secure environment.

You’ll combine outstanding customer service across Reception, Concierge, Facilities coordination, Administration and vendor management with calm, professional security awareness.

Monday - Friday,

60 hours per week

07:00 - 19:00

£16.22 per hour 60 Minute paid lunch break.

Responsibilities:

Meet and greet all staff, visitors and contractors in a professional and personable manner

Deliver a consistently high-end customer focused experience

Embody a high-performance approach and encourage colleagues to do the same

Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard

Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work

Assist in emergency situations

Provide timely and accurate information

Respond appropriately to varying and fast changing priorities

Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)

Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both

Essential criteria:

5 year checkable history

Exceptional Customer service skills

Computer literate

Familiarity with Microsoft Office

Please only apply if you have experience delivering exemplary customer service in a fast pace corporate environment with exceptional levels of communication and personal presentation.

What You’ll Be Doing

Delivering a polished, personable welcome to all staff, visitors and contractors

Locking and unlocking the building.

Creating a consistently high-end, customer-focused experience

Maintaining an immaculate and professional Front of House environment

Acting as the central point of contact for Front of House operations

Building strong relationships with client teams including Facilities and Office Management

Managing changing priorities with confidence and composure

Providing accurate, timely information and support

Responding calmly and effectively in emergency situations

Championing a high-performance culture and leading by example

Representing both Securitas and our client in line with their values, brand and culture

What We’re Looking For

Proven Front of House or corporate hospitality experience

A confident, engaging communicator

Impeccable presentation and attention to detail

Strong organisational skills and the ability to multitask

A proactive mindset with natural problem-solving ability

Professionalism, discretion and integrity at all times

Company Benefits

Health & Wellbeing

Company pension and advice and planning

Life assurance scheme

Discounted gym memberships

Wellness advice and support, including financial, emotional and physical

Dental and Physical Health Plans

Lifestyle Benefits

Cycle to work scheme

Car lease and new car purchasing schemes

Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel

Mortgage Advise

Payroll ISA's

Eligibility for Costco Membership

Learning & Development

Support with further education

100's of eLearning courses

Accredited courses by C&G, ILM, IOSH and SIA

Leadership Development programs both local and global

It’s great to see you’re considering a career with Securitas UK! You're one step closer to joining a global team of 336,000+ colleagues who help make the world a safer place each and every day.

Here, we live by our values of Integrity, Vigilance and Helpfulness, which help guide how we operate and how our people experience work, each and every day! We have a promise too:

Opportunity – We see potential in every person and situation

People – We open our eyes to all that’s good

Purpose – We make your world a safer place

So what you can expect

Our Talent Team reviews every application carefully. We know applying can feel daunting, but we’re here to support you—just email us if you need help. No matter the outcomes, you will always receive communication from us.

See an inclusive world

Inclusion isn’t a tick-box for us – it’s how we work. We know our strength comes from different perspectives, in every role and every team. We’re proud to be a Level 2 Disability Confident employer. If you tell us you have a disability when you apply, and you meet the minimum requirements for the role, our Talent Team will guarantee you an interview.

Through our Employee Networks, the Race at Work Charter, the Armed Forces Covenant and more, our people drive real change. We celebrate diversity all year round with moments like BSL Week, International Women’s Day, PRIDE and Black History Month – because seeing an inclusive world starts with how we show up every day.

See a rewarding world

We understand the importance of reward and recognition when it comes to our peoples work. From day one you're able to:

Save More: Exclusive employee big brand discounts through STRIVE, Cycle to Work savings, Specsavers offers and free mortgage advice.

Look After Your Health: Healthcare cash plans, dental cover plans, 24/7 GP access, mental wellbeing support and online dental advice.

Plan for Your Future: Pension scheme, Payroll ISA and financial wellbeing resources to help you achieve your goals.

Peace of Mind: Life assurance and support for you and your family when it matters most.

Take the next step your career journey

Join a team that values you start your career with Securitas UK today.

Click ‘I’m Interested’ to see a different world.