IT Business Relations Manager

Job description

Job responsibilities

• Develop and maintain effective communication and positive working relationships within the Care Groups/Business Units and throughout the Trust.

  Establish effective communications links with external agencies including GP practices, CCGs, Community Trusts and suppliers.

  Communicate complex information to a wide range of members of the Care Groups/Business Units and service users.

  Facilitate the optimal use of digital Care Groups/Business Units solutions; this will require persuasion and negotiation.

  Discuss and correspond on technical issues of a highly complex nature with other IT professionals including suppliers, engineers, members of the Trust and directors, Digital Services teams, primary care and other IT users.

  Work closely with other senior Digital Services managers within UHNM and across the Local Health economy and beyond, to ensure delivery of local and National IT agenda.

  Support with process mapping existing and proposed workflow changes and communicate these to users.

  Communicate with operational staff in all Care Groups/Business Units to ensure that there is awareness of the current functionality of IT systems and the scope for IT to improve business processes.

  Have extensive knowledge and experience of NHS Services, IT Systems and related areas.

  Experienced in using Microsoft Office packages and a range of specialist computer applications.

  Work with clinical users to ensure that they obtain the maximum benefit from systems with minimum clinical or operational risk.

  Ensure appropriate training plans and development programmes are available to staff to maximise the benefit from the use of IT and ensure own professional skills are kept up to date.

  Have experience of contract and supplier management, contract negotiation, review, performance management.

  Oversee system upgrades, ensuring that the detailed implications of any new system features are fully explored.

  Oversee testing schedules to ensure that software and hardware configurations reconfigurations or upgrades are introduced with the minimum of operational and clinical risk.

  Will be required to use judgment and analytical skills in the management of staffing issues including disciplinary issues.

  Oversee, plan and organise a range of complex activities as required, for example implementation of third-party software applications including liaising with Digital Services and Supplies colleagues with regard to specifying and procuring appropriate equipment and services.

  Support the project management and implementation of IT systems which are consistent with the Trusts strategic direction, ensuring that these comply with national guidance, informing the organisation and take appropriate action for compliance. This will include working with a wide range of stakeholders including suppliers of equipment software and technical services, members of the divisional directorate team and service users.

  Perform a range of duties including keyboard and VDU work and moving equipment. Required to input and manipulate computer data / information, and advanced keyboard skills. Expected to use a computer for a large part of the working day. Needs to be able to carry appropriate hardware (laptops etc) and able to connect hardware to power sockets, LAN sockets.

  Lead system owners to compliance with the national information governance requirements and the Trusts System Standards.

  The post holder will be expected to review documents and action changes to ensure that policies are robust and compliant.

  Advise on Care Groups/Business Units System Disaster Recovery and Business Continuity Plans, and report on their effectiveness, and generate an action plan to address and inadequacies of the plans.

  Support the continued development of Care Group/Business Units IT systems, in line with required service developments, to include the provision of advice on the suitability of new and emerging technologies for process redesign.

  Support the management of finances associated with divisional Systems; Capital spend, Revenue Support and maintenance.

  Directly support the development of Care Groups/Business Units digital business cases as per requirements.

  Perform at a level that requires management responsibility. Line-manage Care Group IT staff as/if needed, with associated responsibilities and support with recruitment activities. Line management will involve co-ordination of day-to-day activities, disciplinary and sickness management issues and staff appraisals.

  Actively promote professional digital development for all staff with appropriate activities.

  Provide information in support of service level agreements (SLAs) in line with service developments.

  Work independently, and to manage their own workload to meet agreed schedules and deadlines

  Attend meetings on a regular basis, chair many meetings, take notes and build an action plan, and may also be required to attend conferences.

  Maintain concentration whilst managing an unpredictable and multi-stranded workflow. Able to respond to frequent interruptions and adapt workload priorities at short notice.

  Accommodate moderate degree of work pressure experiencing occasional exposure to distressing and emotional circumstances.

Person Specification

Qualifications

Essential

• Relevant IT Degree or equivalent knowledge and experience working at degree level

Desirable

• PRINCE2 qualification
• ITIL qualification

Knowledge, Skills, Training and Experience

Essential

• 3 years post graduate in-depth practical experience in a specialist IT field
• Experience of Hospital administrative procedures and clinical and/or non-clinical systems (super user level or above)
• Experience of working in IT within an NHS organisation
• Experience of using and supporting with Windows applications
• Experience of implementation, maintenance and configuration of clinical and/or business software applications
• Clear understanding of relationships between hospital-based IT systems
• Good communication and experience in problem solving. Ability to communicate technical and non-technical Information at all levels
• Experience of IT project delivery
• Experience of training other staff and developed presentation skills
• Continuous professional development as evidenced by a personal portfolio
• Broad range of advanced IT skills including Microsoft Office applications
• Ability to express views and ideas concisely, both verbally and in writing
• Assertive. Ability to make decisions and own consequences
• Ability to meet deadlines, setting and establishing targets/priorities. Good time management and organisational skills
• Able to work alone and as a team member
• Experience of delivering ITIL practices
• Have a pleasant, open, friendly and honest disposition. Motivated and self-driven
• Flexible attitude to prioritisation of workload due to the dynamic nature of the service
• Ability to deal with a wide range of people including medical staff and service users external to the Trust
• Understand the strategic objectives of the Trust

Desirable

• IT support role experience
• Experience of managing/supervising staff
• Experience in audit and research

personal qualities

Essential

• Ability to work flexibly to meet needs of the service
• Ability to travel as part of the role
• Contribute to any out of hours service requirements, as needed

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

University Hospital of North Midlands NHS Trust

Address

Royal Stoke Hospital

Newcastle road

Stoke on Trent

ST4 6QG

United Kingdom

Employer's website

https://www.uhnm.nhs.uk