Insight Lead

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you’ll go further, faster. What are you waiting for?

Location: Icon 1, WA15 0AF

About Central Functions

Central Functions is formed of the teams and people that serve the entire business. These people are integral to the smooth running of the business; ensuring everyone is paid on time, that materials are sourced and arrive promptly, that we meet our legal obligations and that our health, safety, and security is safeguarded.

Why be an Insight Lead at THG?

As Insight Lead, you will lead THG’s Group Insight capability - a centralised function that serves both Beauty and Nutrition. You will own the insight agenda for THG: consumer and market research, brand tracking, NPS and competitive intelligence. Your work will directly inform strategic decisions made by divisional and Group leadership. You report to the CDO and act as the voice of the consumer and market across both divisions.

What you'll do:

Insight Strategy

Own and evolve THG’s group insight agenda — defining what we need to understand about our consumers and markets

Build and maintain a programme of primary and secondary research across Beauty and Nutrition

Deliver regular insight outputs — consumer panels, brand tracking, NPS, market sizing and competitive intelligence

Translate insight into clear, actionable direction for senior stakeholders — shaping strategy, not just informing it

Team Leadership

Lead and develop the Group Insight team — Insight Manager and Graduate Insight Analyst

Set direction and priorities, managing workload and development effectively

Build a team known for the quality, rigour and business relevance of its insight work

Coach team members on research methodology, analytical rigour and stakeholder communication

Stakeholder Engagement

Present insight to senior stakeholders including division heads, the CDO and wider leadership

Act as the internal expert on consumer and market dynamics

Work with Beauty and Nutrition analytics leads to connect insight with commercial and operational data

Research & Methodology

Commission and manage primary research — qualitative and quantitative — working with research agencies where appropriate

Maintain and evolve brand tracking, NPS and customer panel programmes

Synthesise secondary research — market reports, competitor intelligence, industry data

What skills and experience do I need for this role?

Essential

Experience (typically 5+ years) in consumer insight, market research or brand analytics

Experience leading an insight function or team

Proven ability to deliver strategic insight to senior stakeholders

Experience with primary research — both qualitative and quantitative methodologies

Strong commercial acumen — able to connect consumer insight to business strategy

Desirable

Experience in e-commerce, beauty, wellness or FMCG sectors

Exposure to brand tracking or NPS programme management

Familiarity with data analytics tools and the ability to work alongside quantitative analysts

Experience managing external research agencies

THG Career Framework — What Good Looks Like at This Level

Deep functional expertise in consumer and market insight — trusted by senior leaders as the authority on consumer and market dynamics

Influences decisions at divisional level through insight and credibility — shapes the agenda

Acts as a trusted advisor to senior stakeholders — translates research into clear direction and action

Connects insight to commercial outcomes — articulates the business implications of what the data shows

Drives innovation in how insight is gathered, synthesised and communicated

Builds and sustains a high-performing team — coaches the Insight Manager and Graduate effectively

Manages budgets and external agency relationships with discipline

What’s in it for me?

Career Development

Access bespoke development programmes that have been designed and developed by our in-house L&D team.

Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

25 days annual leave plus bank holidays.

Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!

Enhanced maternity and paternity pay, depending on length of service.

Up to 10 days compassionate leave.

Buy back up to 3 days each year.

Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

Access face-to-face and virtual appointments with our in-house GP.

Access to our subsidised on-site dentist.

Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.

State-of-the-art on-site gym.

Access to our on-site physio.

Other Perks

Save up to 12% on the cost of personal tech through our salary sacrifice scheme.

Subsidised bus pass from Manchester City Centre to our ICON office.

Up to 50% staff discount on THG brands.

On-site staff shop.

Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.

Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.