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IDCR System Officer

NHS Greater Manchester Integrated Care

Salford, M6 5FW £32,073 – £39,043 a year Permanent Posted 4 September 2026 Apply by 20 September 2026

Home Office register entry: NHS Greater Manchester Integrated Care, Manchester

Visa sponsorship

This role is listed by an employer that holds a live Home Office sponsor licence on the Skilled Worker route.

NHS roles fall under the Health and Care Worker route. Public reference figures for that route: the general salary minimum is £25,000 a year, and salaries set by national pay scales (NHS bands) at or above the relevant band rate typically meet the occupation's requirement. Individual eligibility depends on personal circumstances. These figures are public reference information, not advice or a verdict on this job.

Role description

Job summary

An exciting opportunity has arisen for an Integrated Digital Care Record (IDCR) System Officer to support the Greater Manchester Care Record (GM CR) at NHS Greater Manchester (NHS GM).

The post holder will work within the IDCR Team, providing system administration for a portfolio of IT/Digital innovation projects supporting the roll out of the GM CR across Greater Manchester.

This is a dynamic role that is part of a team covering the Greater Manchester area. Delivery will be to Localities, GP practices, and Local Partner Organisations (Health and Social Care) on behalf of NHS Greater Manchester.

Main duties of the job

The post holder will work within the IDCR Team. Working as a partner in the health and care system, our customers include Greater Manchester Localities, GPs and NHS Foundation Trusts, as well as a number of non-NHS organisations and other professional bodies.

The post holder will maintain, administer and manage the GMCR across Greater Manchester Localities.

A key function of the role will be to enable user access across Greater Manchester as part of local project initiatives and provide Business As Usual (BAU) operational support.

About us

NHS Greater Manchester (NHS GM) have commissioned the Graphnet CareCentric application to support the Integrated Digital Care Records (IDCR) programme. The application enables data sharing between health and social care providers at Local and Greater Manchester level. The GM commissioned service is hosted by Graphnet and supported from an IM&T perspective by NHS GM Digital & IT Services on behalf of NHS GM.

The IDCR Service is supported remotely and is centrally based.The role will be based from Salford (currently working from home) where the IDCR Team is located and could be required to operate from another base in the Greater Manchester area. Travel is required as a part of this role.

The IDCR Service operates from Monday to Friday 07.30am - 18.00pm, excluding public holidays.

Details

Date posted

04 September 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£32,073 to £39,043 a year pa

Contract

Permanent

Working pattern

Full-time

Reference number

896-REF2026-09-A

Job locations

St. James Hosue

Pendleton Way

Salford

M6 5FW

United Kingdom


Job description

Job responsibilities

  • User Administration Starters/Leavers and Changes (Role Based Access);
  • Manage consent withdrawal on system and liaise with teams:
  • Log Faults/Requests within Service Now and with Graphnet where necessary, liaising with the Supplier and end users if required;
  • System upgrade support and liaison (e.g. with NHS GM IT Teams, end users and Graphnet regarding system upgrades, new software releases/patches etc.).
  • Administer system user roles and access levels e.g. define Groups within CareCentric.
  • Assign user logins to Local Partner Organisation users.
  • Assign Local Partner Organisation user roles and access levels.
  • Manage and respond to First-Line Support queries about logins, passwords etc. (via IT Service Desk Desk).
  • Reset Local Partner Organisation user passwords (where CareCentric self-service portal is unavailable).
  • Work in conjunction with the NHS GM IT Service Desk, and the Local Partner Organisation Technical Lead to resolve Incidents.
  • Auditing of system; audit Local Partner Organisation use of the GM IDCR.
  • Report inappropriate Local Partner Organisation usage to the IDCR Manager.
  • Work with Local Partner Organisations to ensure that embedded Access to the GM IDCR is available within Local Partner Organisation systems (as required). Work in conjunction with the IDCR Manager, Local Partner Organisation Technical Lead and Third Party Suppliers to amend data feeds and the presentation of data within the GM IDCR (where required).
  • Monitor GP and Local Partner Organisation data extracts and feeds, liaising where necessary with Third Party Suppliers.
  • Escalate issues as appropriate to the IDCR Manager.
  • Review Incident Priority with the IDCR Manager.
  • Receive communications from the IDCR Manager in relation to system upgrades and downtime, initiating Local Partner Organisation communications, facilitating and instigating Contingency Plans as appropriate.

Person Specification

Qualifications

Essential

  • Educated to degree level or equivalent level in experience.

Desirable

  • Registered member of professional informatics body such as UKCHIP, BCS, Assist etc

Experience

Essential

  • Experience of providing system administrative management support.
  • Ability to document work accurately.
  • Ability to use a range of IT systems, including email, spread sheets to a high standard and at pace.

Knowledge

Essential

  • Knowledge of administrative procedures including IT systems, acquired via formal training or experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Greater Manchester Integrated Care

Address

St. James Hosue

Pendleton Way

Salford

M6 5FW

United Kingdom


Employer's website

https://www.gmsharedservices.nhs.uk/

Apply now

Last verified against our ingestion on 7 September 2026; sponsor register dataset 2026-08-25.