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ICT Service Desk Analyst

King's College Hospital NHS Foundation Trust

London, SE5 9RS £34,186 – £37,389 a year Permanent Posted 7 September 2026 Apply by 9 September 2026

Home Office register entry: Kings College Hospital NHS Foundation Trust, Camberwell

Visa sponsorship

This role is listed by an employer that holds a live Home Office sponsor licence on the Skilled Worker route.

Closest occupation match: SOC 3132, IT user support technicians. Home Office going rate for this occupation: £33,400 a year.

NHS roles fall under the Health and Care Worker route. Public reference figures for that route: the general salary minimum is £25,000 a year, and salaries set by national pay scales (NHS bands) at or above the relevant band rate typically meet the occupation's requirement. Individual eligibility depends on personal circumstances. These figures are public reference information, not advice or a verdict on this job.

Role description

Job summary

The role is a highly customer focused technical role, providing 1st line desktop support and 2nd line fix to machines such as PCs, laptops and networked devices like label printers.

The jobholder will support over 14,000 clinical and non-clinical staff across the Trust, providing telephone, email, face-to-face and remote desktop support.

The role may also include travel to other sites across Southeast London and Kent as necessary to support, instruct and train Trust ICT users.

The postholder will be responsible for ensuring the provision and receipt of complex and sensitive information on ICT matters. Logging and managing ICT Service Desk calls, and ensuring information is processed in accordance with Trust policies, procedures and SLAs. It's an on site role.

Main duties of the job

Candidate will be responsible for diagnosing and resolving issues arising across the Trust for all ICT equipment, answering calls on the ICT Service Desk and logging them, resolving issues at first contact or escalate to appropriate teams

Provide and receive simple to complex information, perform fault diagnoses, rectification, upgrade, installation and configuration of PC hardware or software, laptops and some printer problems for Trust users.

The successful candidate will:

Ensure specialist or complex ICT information or support requests are analysed, investigated and processed in accordance with policies and procedures

Ensure incidents and problems are recorded within the Halo Service Desk software ensuring customer satisfaction through listening and feedback

Maintain the appropriate technical knowledge level to ensure they can provide the best service to users

Maintain user ICT accounts and system rights for networked and clinical systems in accordance with the weekly rota

Support the maintenance of computer hardware e.g. desktops & printers

Reset passwords and transfer/accept accounts for users of NHS.net e-mail

Input and manipulate data and information within the Halo Service Desk database, Active Directory and other systems as required

Follow the direction, advice and leadership of their end user support team leader

About us

The Trust provides a full range of local and specialist services across its five sites. Transforming Healthcare is the vision at the heart of the King's Strategy - 2026 to 2031. Together, we are pursuing six strategic ambitions: delivering high-quality patient care; being a great place to work; leading pioneering research, innovation and education; building strong and successful partnerships; providing timely and efficient care; and ensuring long-term financial sustainability. Achieving these ambitions will require all of us to work as one Team King's, united by a shared commitment to our values of being caring, collaborative, inclusive and innovative. By living these values every day, we will transform healthcare for our patients, our communities and each other

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.

Details

Date posted

07 September 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£34,186 to £37,389 a year per annum inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

213-CORP-8148777

Job locations

King's College Hospital NHS Foundation Trust (Cross Site)

Denmark Hill

London

SE5 9RS

United Kingdom


Job description

Job responsibilities

The successful candidate will be educated to HND level and be able to demonstrate a good track record of ICT hardware & software support in a Microsoft Networking environment.

The following criteria is essential:

Operating Systems - Windows 11 setup and builds.

Experience of Active Directory and Microsoft Endpoint Configuration Manager

Microsoft Office including MS Outlook 2016and 365

Excellent ICT diagnostics & PC troubleshooting skills

ITIL Certification/ Experience of ITIL Components and processes

Microsoft Certified Qualification

Team working in a demanding environment

Experience of working in an ICT environment preferably within the NHS or a similarly complex organisation

Experience of working on complex IT projects and management thereof.

The following criteria is desirable:

At least one MCP qualification

Experience & knowledge of working in an NHS environment

MS Windows Server experience

Networking exposure

Mobile technology (smart phones and tablet devices)

The ideal candidate will be able to work effectively on their own, under pressure of deadlines & be able to prioritise your own workload as well as working within a team taking instruction, and be able to interact with a wide range of people including non-technical users, managers, suppliers, contractors, facilities management & medical staff.It is essential that in addition to great technical skills the successful candidate will have excellent communication & interpersonal skills with the ability to express themselves effectively both verbally & in writing.

Please refer to the Job Description for the full requirements for this role.

Person Specification

Education & Qualifications

Essential

  • Educated to a minimum of HND or equivalent relevant experience

Desirable

  • Microsoft Server 2016 or above
  • ITIL qualification
  • At least one Microsoft Certified qualification

Knowledge & Experience

Essential

  • Intelligence based on analytical and complex technical problem-solving skills
  • Experience of ITIL components and processes
  • Experience working in a team
  • Experience working in a complex computer network environment and ICT projects, ideally within the NHS

Desirable

  • Experience of Microsoft Desktop and Network Operating Systems (W7, W10, Office 2013, 2016), Active Directory and Desktop hardware, in particular Dell. Knowledge of Networking protocols TCP/IP, DHCP, DNS.
  • Mobile technology (based on Cisco Wireless)
  • Cisco Infrastructure exposure
  • Knowledge of hardware, network, servers and desktop equipment configuration and general hardware management for the Trust
  • Experience & knowledge of working in an NHS environment

Skills & competencies

Essential

  • Ability to provide and present information ranging from simple to complex to an audience of any size that will contain listeners of differing levels of understanding and seniority
  • Ability to analyse, investigate and resolve simple to complex queries
  • Ability to accurately produce written documents relating to support procedures
  • Ability to work with and deliver within a fixed timescale
  • Willingness and technical ability to 'roll-up the shirt sleeves' and deliver
  • Communication skills (oral and written) - the ability to communicate clearly and effectively within the local organisation at all levels of understanding
  • Ability to manage and undertake formal testing activities
  • A systematic, disciplined and analytical approach to problem solving
  • Ability to maintain a calm, rational and organised approach to tasks when under pressure
  • Requirement to concentrate for long periods when answering queries from staff, analysing data and developing systems
  • Use of a VDU and keyboard to a high degree of accuracy and skill

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

King's College Hospital NHS Foundation Trust

Address

King's College Hospital NHS Foundation Trust (Cross Site)

Denmark Hill

London

SE5 9RS

United Kingdom


Employer's website

https://www.kch.nhs.uk/

Apply now

Last verified against our ingestion on 7 September 2026; sponsor register dataset 2026-08-25.