Verified Skilled Worker sponsor

Head of IT Operations

London Ambulance Service NHS Trust

London, SE1 8SD £88,250 – £100,355 a year Permanent Posted 27 August 2026 Apply by 13 September 2026

Home Office register entry: London Ambulance Service NHS Trust, London

Visa sponsorship

This role is listed by an employer that holds a live Home Office sponsor licence on the Skilled Worker route.

Closest occupation match: SOC 2132, IT managers. Home Office going rate for this occupation: £55,000 a year.

NHS roles fall under the Health and Care Worker route. Public reference figures for that route: the general salary minimum is £25,000 a year, and salaries set by national pay scales (NHS bands) at or above the relevant band rate typically meet the occupation's requirement. Individual eligibility depends on personal circumstances. These figures are public reference information, not advice or a verdict on this job.

Role description

Job summary

The London Ambulance Service (LAS) relies on highly available, reliable, sustainable and cost-effective digital services to support the delivery of urgent and emergency care. To maintain operational resilience, LAS provides a 24/7 IT Operations Centre function that ensures digital services are available when needed.

The IT Operations Centre (ITOC) is responsible for critical IT support to ensure the smooth functioning, performance, and security of the Trust's digital applications and IT infrastructure. Including 24/7 monitoring and alerting, incident management detection, response and resolution, routine service maintenance, and implementation of technical change for LAS digital services.

The Head of IT Operations role is responsible for overseeing the IT Operations Centre function, ensuring the stability, availability, and performance of digital services and infrastructure by managing monitoring systems, coordinating incident responses, and implementing disaster recovery plans.

The role will primarily be responsible for the management and optimisation of the IT Operations Centre for the Trust.

Please note: We may close this advert early if we receive a high volume of applications.

Main duties of the job

The ITOC will include all service management and technical skills required to monitor and take action to prevent and manage incidents, should they occur, providing various levels of support, primarily focused on day-to-day operations, availability of digital services and monitoring, investigation, and resolution of security incidents .

The Head of IT Operations will be accountable for:

o Line manage the IT Operations teams Providing an effective monitoring system ensuring that early detection of any issues are identified and actioned

o Providing appropriate leadership and governance of IT Operations, policies, mandates, processes, procedures and reports and the operation of IT services Review Board.

o Respond effectively to any unplanned outages

oManage the provision of the IT Operations function (24/7 teams), sufficiently skilled and able to provide an effective, responsive IT service to the Trust

o Manage relevant risks ensuring that appropriate mitigations are in place and risks escalated as necessary.

o Support managers and operational staff during major incidents and Trust-wide business impact to digital services

About us

Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:

Our care- delivering outstanding emergency and urgent care whenever and wherever needed.
Our organisation- being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
Our London- using our unique pan-London position to contribute to improving the health of the capital.

To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.

Date posted

27 August 2026

Pay scheme

Agenda for change

Band

Band 8c

Salary

£88,250 to £100,355 a year per annum incl HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

308-CORP-3310

Job locations

Trust HQ

Waterloo Road

London

SE1 8SD

United Kingdom

Job description

Job responsibilities

Applicants are advised to read all the information enclosed in the advert job description role specification before completing an application.

Person Specification

Qualifications, Accreditations, Education

Essential

Educated to Master's degree level in IT related subject or equivalent extensive senior management experience
Information Technology Infrastructure Library (ITIL) Foundation level qualified

Experience

Essential

Experience of management responsibilities e.g. staff, financial, delivery performance and implementing improvement plans
Experience of working with conflicting, highly complex, highly contentious and highly sensitive information and presenting to large groups to explain issues and aid understanding
Experience of the practical application of monitoring / alert systems to improve efficiency

Knowledge

Essential

Extensive knowledge of mission critical computer systems and the need to provide high levels of service availability in support of key business objectives
Good understanding of Information Security, Governance Risk and Compliance
Ability to analytically solve complex problems and make informed recommendations based on detailed data analysis - often where the solution requires a new approach and does not rely on existing solutions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.