Jobs West London NHS Trust Head of Administration & Patient Services
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Head of Administration & Patient Services

West London NHS Trust
Southall, UB1 3EU Posted 7 October 2026 Apply by 20 October 2026
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This role is listed by an employer that holds a live Home Office sponsor licence on the Skilled Worker route.

Salary for this role£63,665 – £70,887 a year
Health and Care route minimum£25,000 a year
Pay basisNational pay scales (NHS bands)

NHS roles fall under the Health and Care Worker route. Salaries set by national pay scales (NHS bands) at or above the relevant band rate typically meet the occupation's requirement.

Individual eligibility depends on personal circumstances. These figures are public reference information, not advice or a verdict on this job.

Role description

Job summary

Head of Administration & Patient ServicesWest London Forensic Services

We are seeking an experienced and motivated leader to join West London Forensic Services as our Head of Administration & Patient Services. This is a rare opportunity to lead a number of vital services across a large and diverse forensic mental health setting.

Reporting to the Service Director, you will provide strategic and operational leadership for administration services across the Three Bridges Medium Secure Directorate, The Orchard Women's Service, Low Secure and Community Services, and the Cassel Hospital. You will also oversee Patient Affairs, Patient Banking Services, CQC administration support, and key service budgets.

The successful candidate will have strong leadership, organisational, and financial management skills, with the ability to drive service improvement and deliver high-quality patient-centred support services.

This is an exciting opportunity to make a significant impact within a nationally recognised forensic service while working as part of a supportive senior leadership team.

For an informal discussion, please contact the recruiting manager.

Main duties of the job

1.

This is a rare and exciting opportunity to lead and shape administrative and patient support services across one of the UK's largest forensic mental health services.

As Head of Administration & Patient Services, you will provide strategic leadership for administration, patient affairs, and patient banking services, ensuring the delivery of high-quality, efficient, and patient-focused support across West London Forensic Services.

You will lead services across:

  • The Three Bridges Medium Secure Directorate
  • The Orchard Women's Service
  • Low Secure and Community Services
  • The Cassel Hospital
  • Primary Health Care

Key responsibilities include:

  • Leading and developing administration services across the division.
  • Managing administration managers and supporting workforce development.
  • Overseeing Patient Affairs and Patient Banking services, ensuring effective and compliant service delivery.
  • Leading on governance processes, service procedures, and CQC activity.
  • Supporting investigations, disciplinary processes, and service improvement initiatives.
  • Managing departmental budgets and resources to support operational excellence.

This is an excellent opportunity for an experienced leader to make a significant impact on service quality, patient experience, and organisational performance while working as part of a supportive senior leadership team.

About us

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

Details

Date posted

07 October 2026

Pay scheme

Agenda for change

Band

Band 8a

Salary

£63,665 to £70,887 a year per annum inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

222-SF-765

Job locations

St Bernard's Hospital

Southall

UB1 3EU

United Kingdom


Job description

Job responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person Specification

Qualifications and Training

Essential

  • First degree or equivalent experience
  • Management qualification

Desirable

  • Formal project management training
  • Root cause analysis training

Experience

Essential

  • Previous experience within an NHS setting/health service management
  • At least 5 years general management experience including the management of a large, complex group of staff and the management of a range of critical organisational tasks.
  • Significant experience of working within complex teams and across complex systems including providing clear leadership and exercising own judgement to manage complex situations and resolve problems.
  • Evidence of Strategic decision making
  • Significant experience of budget management including management of other budget holders and financial planning
  • Experience of commissioning new projects and decommissioning services
  • Experience of procurement and contract monitoring
  • Experience of writing policies and procedures
  • Project Management
  • Ability to work collaboratively and in partnership with other senior managers and professions
  • Experience of risk management

Desirable

  • Procurement of goods and services
  • Experience of audit and service review

Knowledge

Essential

  • Knowledge of a range of administrative systems
  • Proficient in Microsoft software
  • Ability to participate in/lead risk assessments and management processes, including the use of risk registers

Desirable

  • Knowledge of electronic patient record systems ie. RiO & Alfresco
  • Knowledge of the environmental risks and issues of forensic services
  • Understanding of the Care Programme Approach (CPA)
  • Understanding/experience of Clinical Governance
  • Working knowledge of security related issues within a secure environment

Skills

Essential

  • An exceptional standard of communication both verbal and written, including the ability to communicate complex and sensitive information across a wide range of audiences
  • Clear and effective strategic planning and decision-making skills
  • Strong and effective leadership and management skills
  • Ability to communicate, negotiate and influence effectively with staff at all levels
  • Ability to prepare and present bids for major service developments
  • Experience of presenting and participating in delivery of conferences/training days

Desirable

  • Experience of teaching IT skills

Other Requirements

Essential

  • Able to deal with potential verbal / physical aggression
  • Ability to work under pressure and to tight deadlines
  • Flexible and proactive
  • Able to exercise discretion and always maintain confidentiality
  • Ability to balance numerous priorities and deadlines including responding to immediate issues and managing multiple demands

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West London NHS Trust

Address

St Bernard's Hospital

Southall

UB1 3EU

United Kingdom


Employer's website

https://www.westlondon.nhs.uk

Interested? Apply while it's open. Closes 20 October · West London NHS Trust has 20 other sponsored roles if this one goes.
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