Graduate Customer Support Analyst, Birmingham

Role description

We have a variety of join dates available for this role, and can offer both ASAP start dates and start dates up the end of 2026 - but are not currently recruiting those graduating in 2027

At Acturis, innovation isn’t just part of our culture - it’s in our DNA .

Our story began in 2000 in the garden shed of our co‑founder, Theo Duchen , who, alongside fellow former McKinsey partner David McDonald, set out to reinvent insurance technology. What started as a bold start‑up idea has grown into a global SaaS leader trusted by the industry.

Today, over 100,000 users across 40+ countries rely on the Acturis platform. By working closely with brokers, insurers, and MGAs, we continue to shape the market and drive new standards across both personal and commercial lines.

Acturis is proud to be recognised as a Great Place to Work® 2026 and to maintain a collaborative, innovative, start‑up‑style culture, even as we scale globally. With over 90% of our hires coming from graduate backgrounds , this is a place built for early‑career talent to thrive. And as an EcoVadis Committed‑rated organisation, we focus on creating long‑term value by operating in a sustainable and responsible way.

Day‑to‑day, you will:

Solve system and user issues while advising customers on functionality.

Help clients configure the platform to meet their needs and test new software releases.

Work directly with customers - onsite and remotely - to analyse needs and identify improvement opportunities.

Acturis provides clear career progression, structured training, and early responsibility, giving you everything you need to grow.

You can expect:

A transparent career structure, regular feedback, and 3 formal performance reviews annually

Opportunities to lead projects, manage resources, and mentor junior team members.

Intensive onboarding, industry-recognised training, and funded specialist courses as you progress.