Role description
Job summary
Hourly Rate: £12.71
per hour
10 hours per week
Working pattern:
Tuesday 13:00- 18:30
Wednesday 13:30- 18:30
There is also the opportunity for an increase in an
additional 4 hours on a Thursday (14:30- 18:30), once the successful candidate
has completed their induction and become established within the role.
Mill Road Surgery is looking for a friendly, organised and
reliable Receptionist/Administrator to join our busy and supportive practice
team.
As the first point of contact for patients, you will play an
important role in providing excellent customer service, helping patients access
the care they need, and supporting the day-to-day administration of the
practice.
Main duties of the job
Main Duties
Greeting patients and visitors in a professional and welcoming manner.
Answering telephone calls and responding to patient enquiries.
Booking, amending and cancelling appointments using the clinical system.
Processing repeat prescription requests in line with practice procedures.
Registering new patients and updating patient records.
Managing incoming post, scanning documents and filing information accurately.
Supporting clinicians and the wider practice team with administrative tasks.
Maintaining patient confidentiality and adhering to practice policies and procedures.
About us
Why Join Us?
At Mill Road Surgery, we pride ourselves on being more than
just colleagues; we are a close-knit and supportive team that genuinely cares
about one another. We understand that a positive working environment is
essential, and we work hard to ensure all staff feel valued, respected and
supported.
We foster a culture where everyone is encouraged to ask
questions, develop new skills and contribute ideas. Whether you are experienced
in primary care or looking to develop a career within general practice, you
will be welcomed into a team that is committed to helping you succeed.
Our staff often describe the practice as having a
"family feel", where teamwork, kindness and mutual support are at the
centre of everything we do. We celebrate successes together, support one
another through challenges, and take pride in providing the best possible
service to our patients and community.
If you are looking for a role where you can make a real
difference, build meaningful relationships and be part of a friendly and
supportive practice, we would love to hear from you.
Job description
Job responsibilities
Mill Road Surgery,
98a Mill Road
Ecclesfield
Sheffield
S35 9XQ
Hourly Rate: £12.71
per hour
10 hours per week
Working pattern:
Tuesday 13:00- 18:30
Wednesday 13:30- 18:30
There is also the opportunity for an increase in an
additional 4 hours on a Thursday (14:30- 18:30), once the successful candidate
has completed their induction and become established within the role.
Mill Road Surgery is looking for a friendly, organised and
reliable Receptionist/Administrator to join our busy and supportive practice
team.
As the first point of contact for patients, you will play an
important role in providing excellent customer service, helping patients access
the care they need, and supporting the day-to-day administration of the
practice.
Main Duties
Greeting patients and visitors in a professional
and welcoming manner.
Answering telephone calls and responding to
patient enquiries.
Booking, amending and cancelling appointments
using the clinical system.
Processing repeat prescription requests in line
with practice procedures.
Registering new patients and updating patient
records.
Managing incoming post, scanning documents and
filing information accurately.
Supporting clinicians and the wider practice
team with administrative tasks.
Maintaining patient confidentiality and adhering
to practice policies and procedures.
About You
We are looking for someone who:
Has excellent communication and customer service
skills.
Is professional, friendly and approachable.
Has good IT and administrative skills.
Can work accurately and efficiently in a busy
environment.
Can maintain strict confidentiality.
Enjoys working as part of a team.
Previous experience in a GP practice or healthcare setting
would be advantageous but is not essential, as training will be provided for
the right candidate.
Why Join Us?
At Mill Road Surgery, we pride ourselves on being more than
just colleagues; we are a close-knit and supportive team that genuinely cares
about one another. We understand that a positive working environment is
essential, and we work hard to ensure all staff feel valued, respected and
supported.
We foster a culture where everyone is encouraged to ask
questions, develop new skills and contribute ideas. Whether you are experienced
in primary care or looking to develop a career within general practice, you
will be welcomed into a team that is committed to helping you succeed.
Our staff often describe the practice as having a
"family feel", where teamwork, kindness and mutual support are at the
centre of everything we do. We celebrate successes together, support one
another through challenges, and take pride in providing the best possible
service to our patients and community.
If you are looking for a role where you can make a real
difference, build meaningful relationships and be part of a friendly and
supportive practice, we would love to hear from you.
How to apply:
If you are looking for a role where you can make a real
difference to patients while working in a friendly and supportive practice
environment, we would love to hear from you.
To apply, please send:
An up-to-date CV
A covering letter explaining why you are
interested in the role and how your skills, experience, and personal qualities
make you suitable for the position of Receptionist/Administrator at Mill Road
Surgery.
Applications should be sent to
Practice Manager- Samantha Pilkington
Email: s.pilkington@nhs.net
We welcome applications from candidates with a variety of
backgrounds and experiences. Previous GP practice or healthcare experience
would be advantageous but is not essential, as training and support will be
provided.
Please note: Only applicants selected for interview will be
contacted.
Closing date Friday 11th September 2026
Shortlisting Monday 14th September 2026
Interview: Thursday 17th September 2026
Person Specification
Qualifications
Essential
- Qualifications
- Essential
- GCSE (or equivalent) in English and Mathematics.
- Competent IT skills, including Microsoft Office and email.
Desirable
- Desirable
- NVQ Level 2 or 3 in Business Administration, Customer Service or Health & Social Care.
- Previous training relevant to a healthcare or administrative environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
