Verified Skilled Worker sponsor
GP Practice Reception Supervisor
Battersea Fields Practice
London, SW11 5JP
£16 a year
Permanent
Posted 21 August 2026
Apply by 30 September 2026
Home Office register entry: Battersea Fields Practice, Battersea
Visa sponsorship
This role is listed by an employer that holds a live Home Office sponsor licence on the Skilled Worker route.
Closest occupation match: SOC 2211, Generalist medical practitioners. Pay for this occupation is set by national pay scales (NHS bands), so no single Home Office going rate applies.
This occupation falls under the Health and Care Worker route. Public reference figures for that route: the general salary minimum is £25,000 a year, and salaries set by national pay scales (NHS bands) at or above the relevant band rate typically meet the occupation's requirement. Individual eligibility depends on personal circumstances. These figures are public reference information, not advice or a verdict on this job.
Role description
Job summary
We are seeking a dynamic and organized GP Practice Reception Supervisor to lead our Care Navigator team and ensure the smooth operation of our medical practices (Sleaford Street and Austin Road).
Main duties of the job
In this pivotal role, you will oversee daily reception activities, coordinate patient appointments, and maintain excellent communication between patients, healthcare providers, and administrative staff. Your energetic approach will help create a welcoming environment while ensuring efficient administrative workflows. The ideal candidate will possess strong GP practice administrative experience, demonstrate leadership qualities, and be committed to delivering exceptional patient service.
About us
Our aim is provide our patients with excellent, patient-centered health care and encourage patients to be fully involved with the doctors and nurses in planning and maintaining their own health and well-being. We value the contribution patients make in improving services we offer at the practice, and welcome feedback.
Battersea Fields Practice (BFP) serves a highly deprived area of north Battersea. The Austin Road practice was established in 1988 and due to strong encouragement by the then Family Practitioner Committee (FPC), a branch surgery was opened on the Patmore Estate in 1991 due to concern about the pocket of extreme deprivation and significant health needs particularly on the Patmore estate.
We are additionally a training and research practice and pride ourselves on helping student doctors and nurses gain experience working in the health environment.
Job description
Job responsibilities
- Supervise and support the Care Navigator team to deliver outstanding patient care and administrative support
- Ensure adequate staffing levels, providing cross-cover for the other Reception Supervisor
- Oversee appointment scheduling, cancellations, and patient check-in processes with precision and professionalism
- Ensure all patient records are accurately maintained and confidentiality is upheld at all times
- Manage incoming calls, inquiries, and correspondence promptly to foster positive relationships with patients and external partners
- Coordinate with Clinical team to facilitate smooth clinic operations and address any scheduling conflicts or issues
- Induction and training new staff members to the required standard, and provide ongoing support to enhance team performance
- Be first to respond to urgent problems (e.g.: telephone/EMIS/IT malfunctions; clinical staff sickness, etc)
- Help develop policies and procedures with the Operations Manager
- Act as a role model for staff
- Ensure maximum productivity from reception staff ensuring that all reception tasks are carried out in a timely manner
- Carry out staff appraisals and performance reviews
- Ensure Practice policies are followed and accurate records are kept
- Liaise with management team concerning staffing and organisation of work
- Liaise with other member of the Primary Healthcare Team, and outside agencies
- Act as Deputy Practice Fire Warden
- Chair reception meetings and take minutes
- Open/close practice premises (as part of a rota) in line with Practice policy
- Monitor reception area for cleanliness, organization, and a welcoming atmosphere
Person Specification
Qualities and Attributes
Essential
- Demonstrate ability to be a strong and credible leader.
- An understanding, acceptance and adherence to the need for strict confidentiality.
- Ability to use own judgement, resourcefulness and common sense.
- Ability to work without direct supervision and determine own workload priorities.
- Ability to work as part of an integrated multi-skilled team.
- Professional, articulate and helpful manner.
- Able to work under pressure.
- Able to work in a changing environment.
- Able to use own initiative.
Experience
Essential
- Recent previous experience working as a receptionist / reception supervisor in an NHS GP practice
Desirable
- Experience in a managerial or supervisory role
Knowledge and Skills
Essential
- Excellent communication skills
- Good numeracy and literacy skills
- Knowledge of Docman and EMIS web
- Ability to develop skills in managing/supervising staff, training and development
Desirable
- IT skills hardware and software
- Qualifications or training in:
- Supervising or managing others
- Training and staff development
- Customer services/patient care
Other:
Essential
- Punctual and well presented.
- Flexibility of working hours/ able to work at the desired times.
- Commitment to personal develop and take part in available training.
- Commitment to the equality, diversity and rights of patients, carers and colleagues.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
